Preferred Service Provider Program Manager

Boss Truck Shops, Inc•Grand Island, NE

5d•Hybrid

About The Position

The Preferred Service Provider (PSP) Program Manager is responsible for developing, expanding, and managing the Boss Truck Shops Preferred Service Provider Network. This role oversees the identification, recruitment, onboarding, and ongoing management of independent service centers and repair providers participating in the PSP network. The PSP Program Manager ensures that service partners meet company standards for quality, safety, compliance, and customer experience while supporting the growth, operational efficiency, and profitability of the PSP program. This position serves as the primary liaison between the company, service providers, and fleet customers while working cross-functionally with operations, sales, dispatch, and billing teams to ensure consistent, high-quality repair services across the network.

Requirements

Bachelor’s degree in Business, Marketing, Transportation or related field preferred; equivalent experience considered.
3–5 years of experience in diesel repair operations, fleet maintenance, transportation services, vendors management, or related operational roles.
Experience in truck service, heavy-duty repair, transportation, or automotive industries strongly preferred.
Proven experience developing vendor relationships, managing service partners, or leading multi-location operational programs.
Demonstrated ability to negotiate agreements and build long-term business partnerships.
Strong relationship-building and communication skills.
Excellent negotiation and vendor management capabilities.
Ability to analyze performance data and drive operational improvement.
Strong organizational planning and time-management skills.
Self-motivated with the ability to work independently in a field-based role.
Proficient in Microsoft Office and CRM or vendor management systems.
Ability to travel frequently (up to 50–75%) to recruit, evaluate, and support network providers.
Must possess a current valid driver's license, insurable, and be able to drive.
Must be able to communicate in English.
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.

Nice To Haves

Experience in truck service, heavy-duty repair, transportation, or automotive industries strongly preferred.

Responsibilities

Develops, implements, and continuously improves the Preferred Service Provider Program, including program standards, policies, service expectations, and operational workflows.
Establishes provider qualification requirements, service standards, pricing frameworks, and compliance guidelines for participation in the network.
Analyzes market trends and industry benchmarks to ensure the PSP program remains competitive and aligned with fleet customer needs.
Manages and grows the PSP revenue line by identifying new revenue opportunities, expanding services available through the network, and supporting program profitability.
Generates monthly and quarterly reports summarizing program performance, growth, and operational metrics for leadership.
Identifies and target independent truck service centers, repair facilities, mobile repair providers, and related vendors for inclusion in the PSP network.
Conducts in-person visits, presentations, and negotiations to secure participation agreements with qualified service providers.
Sources, evaluates, and contract with service partners across designated regions to expand network coverage.
Coordinates onboarding of new providers, including documentation, compliance verification, insurance validation, and system integration.
Develops and maintains strong business relationships with service partners to ensure engagement, alignment with company expectations, and long-term program participation.
Serves as the primary liaison between Boss Truck Shops, network service providers, and fleet customers utilizing the PSP network.
Leads onboarding and training initiatives to ensure providers understand program expectations, service workflows, and technology platforms.
Ensures providers have proper system access, communication channels, and operational tools required for efficient service delivery.
Establishes and monitors key performance indicators (KPIs) for service providers including turnaround time, repair quality, cost accuracy, and customer satisfaction.
Conducts periodic provider performance reviews, site visits, and audits to ensure compliance with quality, safety, and operational standards.
Develops and implements corrective action plans for underperforming providers and manage provider offboarding when necessary.
Maintain accurate records of provider agreements, performance metrics, and territory development activities.
Collaborates with Operations, Sales, Fleet Accounts, Dispatch, Customer Service, and Accounting to ensure seamless service execution and billing accuracy.
Supports resolution of escalated service issues between fleet customers and network providers.
Assists in developing pricing guidelines, contractual terms, and service expectations for PSP providers.
Works with sales and account management teams to increase utilization of PSP partners among national fleet customers.
Assists with other duties as assigned.