Preferred Provider Analyst

Manulife • Boston, MA

1d • $73,350 - $122,250 • Hybrid

About The Position

John Hancock is transforming its Long-Term Care business to help customers age in place and receive the care they need. This team focuses on providing access to high-quality and affordable long-term care providers to customers when they need it. The LTC Preferred Provider Analyst will be focused on supporting the execution of our long-term care provider network strategy and providing key analysis to help drive value through actionable insights and reporting.

Requirements

• 3-5 years of experience
• Previous experience in Business Analysis or Data Analysis and Reporting
• Curious and data-driven individual who focuses on outcomes vs. output
• Long-term care or healthcare experience, especially in the area of working with or for providers
• Knowledge of the geriatric/senior care landscape.
• Business knowledge and understanding of geriatric care services (Home Health, Assisted Living, Skilled Nursing, etc.).
• Strong analysis and solution-oriented mindset.
• Strong understanding of digital metrics and reporting.
• Good understanding of workflow design.
• Understanding of pilot design and user testing.
• Strong organization, communication, and interpersonal skills.
• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels.
• Effective executive level reporting and ability to summarize actionable insights to senior management.
• Ability to communicate insights to multiple levels of the organization.
• Proficient in Excel, PowerPoint, Salesforce, Adobe Analytics, and Power BI.

Nice To Haves

• Knowledge of Salesforce Health Cloud, and Google Analytics is a plus.
• Experience building digital capabilities such as finding providers and claims management
• Demonstrated experience implementing solutions that drive business results.

Responsibilities

• Analyze data and work with management to develop creative solutions to drive business value.
• Conduct weekly, monthly, and ad hoc reporting including network engagement metrics such as key funnel and journey analytics both over the phone and digitally.
• Create provider network scorecards to assess partner performance.
• Work closely with our Actuarial and Advanced Analytics/AI teams to understand rates and partner business value.
• Investigate business problems/needs to recommend and implement solutions.
• Document business opportunities and recommendations including business case metrics.
• Research and document business changes and user needs, including workflow procedures, provider needs and end customer needs.
• Provide key input into measurement of pilot and test plans to validate proof of concepts and gain learnings.
• Provide input into key provider data required to manage and assess network performance.
• Understand comprehensive provider data models to support roadmap initiatives.
• Act as business unit liaison with other business units including Information Systems, Human Centered Design, Marketing, Advanced Analytics/AI, etc. in regard to provider data, reporting and network analysis.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
• full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed