Precision Ag Support Technician

Ahw•Champaign, IL

About The Position

The Precision Ag Support Technician provides foundational support to customers and internal departments within the Solution Center. The role assists with precision agriculture technology, license activations, equipment connectivity, customer communications, and operational tasks. The technician supports customers with data management and technology solutions while maintaining confidentiality and data integrity, and helps maintain positive working relationships with customers, coworkers, and internal stakeholders. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Basic computer proficiency.
Strong verbal and written communication skills.
Ability to learn new technology and software applications.

Nice To Haves

Customer service experience.
Experience in agriculture, precision technology, or related fields.

Responsibilities

Monitor and respond to Solution Center email and text communications in a timely and professional manner.
Support customers with data management and technology solutions while maintaining confidentiality and data integrity.
Assist customers with license activation and renewal processes.
Answer Activations and Internal Support phone queues and provide basic troubleshooting and assistance.
Perform outbound customer call campaigns to support customer engagement initiatives.
Assist with processing whole goods requests from internal departments.
Support JDLink equipment management activities.
Assist with customer equipment validation and data accuracy efforts.
Maintain accurate records and documentation of customer interactions.
Develop and maintain positive working relationships with customers, coworkers, and internal stakeholders.
Perform other duties as assigned.