Pre-Services Coordinator

The US Oncology Network•Peoria, IL

10d•Onsite

About The Position

Illinois CancerCare is seeking a friendly, detail-oriented Pre-Services Coordinator (formerly called New Patient Intake Specialist) to join our Peoria clinic team. As a key member of our team, you will be responsible for managing the intake process from referral to registration, ensuring accuracy, compliance, and outstanding customer service.

Requirements

High school diploma or GED (required)
Familiarity with medical terminology and EMR systems
Strong customer service and communication skills
Ability to multitask and remain calm in a fast-paced environment

Nice To Haves

Experience in a medical office setting preferred

Responsibilities

Receive and process referrals via phone or fax from referring providers, primary care offices, or ILCC hospital teams.
Verify insurance coverage, demographics, and clinical information.
Complete intake and forward referrals to New Patient Scheduling.
Obtain benefit verifications and enter information into billing systems.
Secure required payer authorizations for new and existing patients.
Identify indigent patients or potential reimbursement concerns and communicate with Financial Counselors and Payer Relations.
Pre‑register patients prior to appointments.
Maintain and monitor Missing PCP reports.
Assist with insurance changes and support Patient Registration during overflow.
Cross‑train and provide coverage for New Patient Registration and Check‑In Reception as needed.
Build and maintain positive working relationships across ILCC specialty clinics and referring providers.