Pre-Sales / Technical Account Manager

SDVI Corporation • Sunnyvale, CA

2d • Hybrid

About The Position

As part of an internationally distributed team, headquartered in Sunnyvale but working from home and in the field, you are assertive, energetic, an excellent communicator, and a highly effective collaborator. You balance your technical capabilities with a commercial awareness and find both equally rewarding. You have a passion for working closely with customers to change how they work and enjoy sharing in their ongoing success. In this role, you act as a technical partner to the sales organization, leading pre-sales engagements and shaping solutions that position the SDVI platform for long-term success. You are comfortable engaging with both technical and executive stakeholders, translating complex workflows into scalable architectures, and ensuring alignment between customer objectives and platform capabilities. You collaborate with sales, product, engineering, and support teams to ensure continuity and customer success.

Requirements

• Proven customer-facing experience with large media and entertainment customers, including pre-sales or solution design responsibilities.
• Deep familiarity with media workflows, broadcast, streaming, and content supply chain technologies.
• Understanding of media file types, metadata structures, and delivery standards.
• Confident working with XML, JSON, and Python.
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Experience participating in or leading technical sales, including demos and POCs.
• Ability to travel as necessary, visiting customers, industry events, and trade shows.
• Capable and flexible enough to take on other duties as required to support the team's success.
• A Bachelor of Science in Computer Science or equivalent practical experience, with 5+ years of relevant commercial experience.

Responsibilities

• Supporting the sales team, you will own the technical aspects of the sales cycle, lead discovery sessions, shape solution designs, and serve as the technical voice in customer meetings.
• Build demos and proof-of-concept supply chains that showcase value, while assessing scope, effort, risk, and timelines to ensure stakeholder alignment and technical fit.
• Guide new customers from POC to production, defining requirements, designing workflows, and building and testing supply chains under real-world deadlines.
• Provide hands-on training and documentation to ensure customers can confidently operate the platform independently.
• Proactively identify expansion opportunities through higher throughput, new workflows, additional integrations, or adoption across new teams or departments.
• Collaborate with sales to position these expansions, support technical validation, and help customers realize incremental value from the Rally platform.
• As the main technical contact, work with our support team to ensure customers are satisfied.
• Coordinate with sales, engineering, product management, and support to resolve issues, represent customer needs internally, and make sure customers feel heard, supported, and confident in their partnership with SDVI.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior