Pre-Registration Specialist

Fair Haven Community Health Care•New Haven, CT

3d•Hybrid

About The Position

Fair Haven Community Health Care (FHCHC) is seeking a Pre-Registration Specialist to provide timely, detailed, and accurate full patient registration prior to patient visits, either via telephone or in person, to ensure an exceptional patient experience. This role requires a patient-focused approach towards operational excellence and functioning as an integral part of the healthcare team. FHCHC has been a community health center for over 54 years, serving multiple generations across 21 locations and is committed to delivering high-quality, affordable medical and dental care to everyone, regardless of insurance status or ability to pay.

Requirements

High School diploma or GED with experience in medical billing.
Bilingual in English and Spanish.
Excellent interpersonal and communication skills.
Ability to work as a member of the team to serve patients.
Detail-oriented.
Ability to work independently.
One year of experience demonstrating customer service (highly preferred).
Must be willing to work in various locations and various shifts.
Manual dexterity to operate keyboards, telephones, and other business equipment.
Ability to sit for extended periods of time.
Ability to use a headset.

Nice To Haves

Epic experience is desirable.

Responsibilities

Perform timely, detailed, accurate full patient registration.
Maintain the integrity of demographic information for patients, insured parties, guarantors, and insurance companies.
Obtain and verify patient demographic and guarantor information prior to visits to ensure accuracy for billing purposes.
Obtain and verify patient insurance information, including eligibility checks via phone, website, or electronic means.
Obtain and verify patient information required for reporting purposes prior to visits.
Work queues/listings to identify patients requiring pre-registration 1-7 days prior to their appointment.
Contact patients via telephone to obtain necessary information.
Answer all incoming phone calls in a timely manner, demonstrating good customer service.
Obtain benefits information to aid in payment collections at the time of service.
Provide accurate information to patients regarding insurance requirements.
Complete necessary questionnaires for upcoming appointments.
Ensure proper steps are taken to remove patients from pre-registration status and communicate with Patient Access regarding check-in process needs.
Provide information to patients regarding FHCHC services and directions to various locations.
Maintain and adhere to HIPAA privacy policies.
Perform other duties as assigned and provide coverage for departments under the operations portfolio (e.g., front desk) as necessary, including during extended leaves.