Manager of Pre-Registration

Broadlawns Medical Center•Socorro, NM

1d•Onsite

About The Position

The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model. We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more! GENERAL DESCRIPTION Under the direction and guidance of the Director of Revenue Cycle, the Manager of Pre-Registration is responsible for leading and overseeing pre-registration operations to support timely access to care and accurate, compliant front-end revenue cycle performance. This position provides direct oversight of the BMC Financial Counseling section and the Insurance Verification teams, ensuring consistent workflows for eligibility verification, benefits review, prior authorization support (as applicable), estimates, and financial assistance screening. The Manager partners with registration, scheduling, clinical departments, and revenue cycle leadership to optimize patient experience, improve clean claim performance, and reduce denials and avoidable patient billing issues.

Requirements

Bachelor’s degree in a related field.
3 years of progressive experience in healthcare registration, scheduling, pre-registration, insurance verification, clinic operations or revenue cycle operations.
2 years of supervisory/lead experience with demonstrated ability to coach staff, manage performance, and drive operational results.
Working knowledge of insurance eligibility/benefits, coordination of benefits, prior authorization concepts, and front-end denial prevention practices.
Demonstrated ability to analyze performance data and use metrics to improve workflows, quality, and service outcomes.
Excellent interpersonal and communication skills with the ability to collaborate across departments and communicate effectively with patients regarding coverage and financial options.
Proficiency with electronic health records and registration/financial systems and standard office software (Microsoft Office).
Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA and organizational standards.
Demonstrated customer service orientation and ability to de-escalate concerns while supporting patient access and experience.
Ability to work independently, prioritize multiple demands, and meet deadlines in a high-volume environment.

Nice To Haves

Master’s degree in healthcare administration, business, or related field.
Experience leading financial counseling, Medicaid/coverage screening, and/or price estimation activities in a hospital or health system.
Knowledge of payer authorization processes and denial mitigation strategies for outpatient and inpatient services.
Experience with process improvement methodologies (e.g., Lean) and building standard work across teams.

Responsibilities

Lead daily pre-registration operations, ensuring timely completion of patient outreach, demographic validation, insurance verification, benefits review, and documentation standards.
Establish, maintain, and continuously improve workflows for eligibility, referrals, authorizations support (as applicable), and pre-service requirements to reduce avoidable delays and denials.
Ensure accurate capture of payer information, coordination of benefits, and required pre-registration data to support clean claim submission and accurate patient billing.
Coordinate with scheduling, clinic leadership, imaging, procedural areas, and admitting/registration to align pre-registration readiness with appointment volumes and service lines.
Maintain clear escalation pathways for complex cases, urgent authorizations/eligibility issues, and high-risk financial or coverage concerns.
Provide operational leadership for the BMC Financial Counseling section, ensuring consistent screening for financial assistance, coverage programs, and payment options prior to service.
Ensure timely delivery and documentation of pre-service estimates, cost transparency communications, and collection of required signatures/consents as applicable.
Partner with Patient Financial Services, compliance, and clinical leaders to ensure alignment with BMC financial assistance policies and regulatory requirements.
Support staff training and scripting for sensitive financial conversations, focusing on respect, privacy, and excellent patient experience.
Directly supervise insurance verification and financial counseling staff, including hiring, onboarding, coaching, performance management, and scheduling to meet operational needs.
Monitor key performance indicators (e.g., verification timeliness, authorization readiness, estimate delivery, denial prevention indicators, and patient contact rates) and implement action plans to improve results.
Ensure compliance with payer requirements, patient privacy standards, and internal policies; complete audits and corrective actions as needed.
Maintain department procedures, training materials, and standard work to promote consistency across teams and service lines.
Collaborate with the Director of Revenue Cycle and other leaders to support revenue cycle initiatives, system enhancements, and change management impacting pre-registration.
Performs additional duties as assigned.