Pre-Registration Specialist

Austin Retina Associates•Austin, TX

2d•Onsite

About The Position

Austin Retina Associates is seeking a responsible, self-motivated individual to assist in providing unparalleled patient satisfaction while collecting and entering Medical insurance, Providing good faith estimates, and other office duties supporting the patient access department.

Requirements

Master multiple computer systems including Google, MicrosoftOffice, Teams, data management
Ability to develop and maintain strong relationships with referring physicians, coworkers and patients
Strong organizational and follow through skills while accommodating competing demands and priorities

Nice To Haves

Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork in alignment with ARA core values
Excellent organizational and time management skills ensuring all tasks are completed in a timely manner satisfactory to the organization with ability to independently manage workflow
Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor
Bilingual in Spanish
Experienced with health insurance verification and physician referrals tracking

Responsibilities

Collect and enter insurance data for patients derived from chats, phone calls, or emails
Update patient demographic information
Create and provide good faith estimates including self-pay or insured options through text, email, or written document
Post patient payments
Open & distribute mail, upload and communicate fax correspondence, and enter all authorizations
Will scan and input data into EMR/EHR systems including AMD and MDI
Update referring physician information into EHR
Maintain daily and weekly reports
Answer incoming and transfer call
Other duties as assigned