Pre Media Specialist
About The Position
Ingram Content Group is hiring for a Pre Media Specialist to start immediately with our media team in LaVergne, TN (Greater Nashville Area). This role provides basic technical assistance to the customer to facilitate the integration of publisher data and content at Lightning Source. The specialist is responsible for simple testing, editing, and validating data files to ensure Ingram compliance. They will communicate any issues or concerns with data to content submitters and demonstrate file adjustments to the customer, escalating more complex issues. This role interacts regularly with Client Services, Sales, and Operations via email, phone, ticketing systems, and remote and in-person meetings. The specialist will work with department leadership to learn internal systems, structure, and additional skills. Ingram Content Group's goal is to connect people to the content they want in the simplest ways, and this role is part of a customer-centric team that strives for excellence, collaboration, and innovation.
Requirements
- Bachelors’ Degree or directly related year for year experience
- 1 year of experience using current InDesign, Adobe Illustrator, Photoshop, and Acrobat programs, or other Mac based graphic design software.
Responsibilities
- Responds to basic inquiries – both internal and external – via phone and/or email, regarding simple technical questions or issues related to content submission and compliance.
- Assists customers with basic file format set up and submission by providing step-by-step instructions to customers regarding file submissions via web or ftp site.
- Provides basic file review, analysis and feedback to customers to ensure the successful submission of content, escalating more complex issues.
- Performs simple file fixes.
- Uses Adobe Acrobat Professional, Adobe InDesign, Adobe Photoshop, and Microsoft Word as well as other software and hardware, to achieve desired results in a timely manner in accordance with publisher specifications and the Lightning Source operating manual.
- Prepares digital interiors and covers using client supplied files in formats including PDF, Photoshop, InDesign and other programs, as needed, in accordance with publisher specifications and the LSI operating manual and templates.
- Communicates with Publishers and Client Service Coordinators to resolve issues.
- Accurately troubleshoots simple manufacturing and file related issues.
- Partners with senior staff and leadership to learn additional skills, internal systems and structure.
- Learn internal content management systems and product offerings.
- Escalates quality concerns with supplier data to supervisor as appropriate.
- Works directly with PreMedia, Operations, Sales, Client Services and IT, as well as ICG leadership team.
- Other duties as assigned.
Benefits
- Medical/Prescription Drug plans
- HSA
- Vision
- Dental
- Health Care FSA
- 10 vacation days
- 10 sick days accrued annually
- 3 personal days
- 401K match
- Life and AD&D
- Employee Assistance programs
- Group Legal
- Wellness program with access to onsite gym and basketball court
- Tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
