Pre-Litigation Case Manager

Whitley Law Firm•Raleigh, NC

9d•Onsite

About The Position

Responsive recruiter Whitley Law Firm is looking for an experienced Case Manager to join our Pre-Litigation (Pre-Lit) team. Employees at Whitley Law Firm share a mission of obtaining the best results for our deserving clients. The Pre-Lit Case Manager is a client-oriented, independent thinker who can effectively manage a caseload of personal injury claims from inception through resolution, with guidance from the Pre-Litigation Managers and Attorney. This role balances attention to detail with a big-picture approach and requires a strong understanding of personal injury law, excellent organizational skills, and the ability to provide exceptional client service.

Requirements

Excellent interpersonal and client service skills, able to de-escalate and handle client concerns as needed.
Strong organizational skills with the ability to manage multiple tasks and priorities with an emphasis on thoroughness and attention to detail.
High level of accuracy in document completion and financial disbursement processes.
Excellent written and verbal communication skills, with the ability to interact professionally with clients, attorneys, and any external parties.
Ability to collaborate effectively across all teams, offering support, and fostering a cooperative work environment.
Must exhibit critical thinking skills and the ability to operate independently or as part of a team.
Highschool diploma required.
Proficiency in MS Office Suite, legal research databases, medical lien portals, and case management software such as Growpath, Filevine, etc.
Must have at least one to three (1-3) years of demonstrated experience working in a personal injury law firm, as a case manager, paralegal, or similar capacity.
Prior legal experience is required, ideally with a background handling a large caseload in litigation or pre-litigation.

Nice To Haves

Demonstrated fluency in Spanish, including both verbal and written communication.
Associates degree preferred.
An equivalent amount of experience in a similar role can be substituted for these requirements.

Responsibilities

Effectively manage and organize over 120 personal injury cases, while providing comprehensive support to clients navigating bodily injury and property damage claims.
Maintain active caseloads by conducting monthly client calls to gather treatment updates and address concerns while closely monitoring medical treatment progress.
Identify and prioritize cases across various stages of the claims process to ensure timely resolution.
Establish and follow through on insurance claims, ensuring accuracy and adherence to procedures.
Foster strong relationships with clients, healthcare providers, insurance adjusters, and government officials to facilitate case progress and resolution.
Identify potential claim issues and collaborate with Pre-Litigation Managers or Attorneys to address them effectively.
Oversee the preparation and summary of medical records to support case development.
Compile and submit comprehensive settlement packages (demands) to insurance companies for resolution.