Pre-Legal Collection Specialist

EquipmentShare • Columbia, MO

1d • Onsite

About The Position

The Pre-Legal Collection Specialist plays a critical role in recovering delinquent accounts by serving as a bridge between the collections and legal departments. This position is responsible for managing accounts that have not responded to standard collection efforts and may be candidates for legal escalation.

Requirements

• Familiarity with equipment rental, construction, or industrial sectors is required.
• Proficient in MS Office and/or GSuite tools, including strong Excel and Google Sheets skills.
• Strong verbal and written communication skills, with the ability to interact effectively and professionally across all teams.
• Proven ability to navigate multiple systems and technologies efficiently while maintaining engagement with customers.
• Highly organized with the ability to prioritize tasks, manage time effectively, and meet deadlines.
• Strong attention to detail and ability to work with accuracy in a fast-paced environment.
• Proactive work ethic demonstrating initiative and a self-directed approach.
• Ability to learn quickly and adapt to changes in systems, roles, and organizational structure.
• Comfortable working both independently and as part of a collaborative team.
• Demonstrated ability to multitask and manage complex information effectively.
• Flexible and adaptable to the demands of a dynamic work environment.
• High School Diploma or equivalent is required
• At least 5 years of experience in Collections required

Nice To Haves

• An Associate Degree in accounting or a related field is preferred.
• Experience in pre-legal or pre-judgment collections strongly preferred.

Responsibilities

• Communicate with customers regarding accounts receivable and collection matters professionally and promptly.
• Communicate and follow up effectively with customers and branch personnel.
• Resolve customer disputes related to outstanding balances using strong negotiation and persuasive communication skills.
• Conduct risk assessments.
• Coordinate and document payment arrangements with customers.
• Handle a high volume of outgoing collection calls to assigned delinquent accounts.
• Handle incoming calls from customers and internal branches, resolving inquiries and payment issues.
• Establish and maintain effective working relationships with internal teams and co-workers.
• Meet individual portfolio, departmental, and company collection goals.
• Monitor and report on key performance metrics for accounts within their scope of responsibility.
• Provide training and coaching to collectors on strategies and processes for “hard-to-collect” accounts.
• Maintain accurate and thorough records of customer interactions and collection activities.
• Collaborate with legal and collections teams to support pre-litigation account review and escalation processes.
• Prepare, review, and queue up demand letters.
• Participate in team meetings and contribute to process improvement initiatives as needed.
• Perform other related duties and special projects as assigned by management.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED