Legal Collection Representative
About The Position
As a Legal Collections Representative, you’ll be the final point of contact—the trusted professional tasked with resolving complex, late-stage accounts before legal action. This is more than collections—it’s strategy, negotiation, and delivering results when it matters most. In this role, you’ll work high-priority accounts, partner with clients, and play a critical role in driving successful outcomes while maintaining professionalism and compliance at every step. If you thrive in a fast-paced environment, enjoy problem-solving, and know how to balance persistence with exceptional customer communication, this is your opportunity to step into a high-impact position. This role is Remote and you must live in the states listed to be eligible for hire: AZ , AL, AR, KA, MD, OK, WA, WV, WS, FL, GA, IL, LA, MA, MN, NE, NH, NB, NY, NJ, NC, OH, PA, RI, SC, TN, TX, VA,VT.
Requirements
- Strong computer skills in various systems, especially Microsoft Office
- Time management and organization skills
- Proficient communication and comprehension skills, including professional written and telephone communication
- Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients
- Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation
- Basic mathematical skills
- Basic telephone and calculator skills
- High School Diploma or general education degree (GED) and 0 – 1 years’ experience an accounting, finance, legal, or accounts receivable role
- Fluency in the English language.
Nice To Haves
- Fluency in other languages may be required based on location, client, department, or project.
Responsibilities
- Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction
- Work accounts assigned efficiently by meeting productivity and activity goals as assigned
- Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, making final demands, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
- Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required
- Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; analyze claim and make recommendations to supervisor and client on appropriate next steps in legal proceedings
- Proactively recommend new approaches, policies and procedures to effect and improve upon administrative processes for more efficient workflow for the Legal Collections team and services performed
- Support new hires and other co-workers by assisting with training or other questions
- Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone
- Continuously seek opportunities for process improvement and propose ideas
- Foster effective communication and collaboration between countries and cultures within all regions
- Assist in Legal project work as required
- Act as backup to other members of the Legal Department
- Maintain a high level of professionalism and confidentiality with all information entrusted with
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
