Credit & Collection Representative - Remote

Staples Canada•Mississauga, ON

2d•Hybrid

About The Position

The Credit & Collection Representative is responsible and accountable for collection activity, credit analysis, and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting, and improved communication, with a focus on collections within Electronic Data Interchange/Portals. At Staples Canada, we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. We are building an inclusive and diverse team and welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.

Requirements

Post Secondary Education.
Strong Excel Skills
Experience with multiple Electronic Data Interchange systems, example; Ariba, Coupa
4-6 years prior related experience.

Nice To Haves

University Degree or College Diploma would be an asset.
CCP Designation or related courses would be an asset.

Responsibilities

Collect and follow up aged accounts receivable, monitor payment trends and carry out corrective measures for overdue accounts as required.
Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract.
Serve as the contact/liaison for the assigned account portfolio.
Review/recommend credit limits to increase/decrease, suspend/reinstate credit privileges.
Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third-party collection.
Maintain detailed collection/credit system notes for all account activity and maintains credit history files.
Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits.
Work in multiple Electronic Data Interchange platforms.
Complete v-look up against open AR.
Understanding of Electronic Data Interchange rejection process, and requirements for correction.
PO flip.