Pre-Employment Program Manager

Crusoe•San Francisco, CA

3d•$130,000 - $160,000•Onsite

About The Position

Crusoe's Recruiting and People Operations teams move fast - and pre-employment programs sit at the critical handoff point between an accepted offer and a confirmed start date. As the People Operations Manager, Pre-Employment Programs, you will own the orchestration of our pre-employment checks - including background checks, drug and alcohol tests, immigration checks, etc - ensuring each candidate moves smoothly and compliantly from offer to Day 1. You will manage the vendor relationship with our pre-employment check vendor and act as the connective tissue between Recruiting and Onboarding Programs, translating today's ad hoc handoffs into a documented, auditable process with clear roles and responsibilities. This role also owns the administration of Crusoe's background screening and drug and alcohol testing programs, including DOT and non-DOT populations, ensuring programs are compliant, well-governed, and consistently executed as the company scales. This is a full-time, onsite position based in San Francisco, CA, for someone who wants to build the operational backbone behind a high-stakes, high-visibility process.

Requirements

Experience administering background check and/or drug and alcohol testing programs, ideally within a high-growth or regulated environment.
Proven ability to manage external vendor relationships, holding partners accountable to SLAs and resolving service issues.
A track record of designing and documenting end-to-end processes, including defining roles and responsibilities across cross-functional teams.
Working knowledge of FCRA and DOT/PHMSA screening and testing requirements, and how they apply to job profile designation.
Experience partnering with Recruiting, Onboarding, Compliance, Legal, and Employee Relations to deliver a consistent candidate and employee experience.
Comfort working within an ATS and HRIS (e.g. Ashby, Rippling) to track and manage screening statuses.
Meticulous attention to detail, with the ability to manage multiple candidates and cases simultaneously without missing a deadline.
Bachelor's degree or equivalent professional experience, with 5+ years of experience in People Operations, Recruiting Operations, or a related compliance function.

Nice To Haves

Prior experience supporting a DOT-regulated workforce or other safety-sensitive population.
Experience building or significantly overhauling a pre-employment or background screening program from the ground up.

Responsibilities

Own the end-to-end relationship with Crusoe's background check and drug/alcohol testing vendor(s) - service performance, escalations, contract renewals, and issue resolution.
Serve as the operational owner of every pre-employment check, coordinating with Recruiting Operations on package selection, Immigration Operations for work authorization checks, and Onboarding Operations when start dates shift, and resolving exceptions before they delay a start date.
Oversee the administration of our pre-employment and support the administration of the random, post-accident, reasonable suspicion, and return-to-duty testing programs, including maintaining appropriate testing pools for DOT and non-DOT populations.
Design and document the end-to-end pre-employment process, including a clear RACI that defines roles and responsibilities across Recruiting, People Operations, and Onboarding.
Partner with Compliance, Legal, and Employee Relations on adjudication decisions, job profile designation (safety-sensitive, DOT, PHMSA), and FCRA-compliant recordkeeping.
Serve as the connective tissue between Recruiting and Onboarding, ensuring handoffs are seamless and no candidate falls through the cracks.
Build training, documentation, and communications for Recruiting, People Operations, Onboarding, and hiring managers on pre-employment requirements and processes.
Monitor turnaround times, error rates, and candidate experience data; identify opportunities to improve efficiency, compliance, and consistency as volume grows.