Pre-Delivery Jr. Coordinator (22078)

La Mesa Rv•San Diego, CA

9d•Onsite

About The Position

La Mesa RV, a family-owned company founded in 1972 and now located in Phoenix, AZ, is seeking a Pre-Delivery Jr. Coordinator to join their growing team. The company emphasizes a philosophy of prioritizing customers and employees, which has led to significant growth and industry leadership. This role offers opportunities for internal growth within a family-focused, fun corporate culture. The ideal candidate will possess excellent customer service abilities, strong administrative skills, and be reliable and highly organized. The Pre-Delivery Jr. Coordinator will assist the Pre-Delivery team in all aspects of the pre-delivery process, including orientations, lot porters, and pre-delivery technicians, with the goal of ensuring a "WOW" delivery experience for customers.

Requirements

Pre-employment screenings including background and drug test
Strong organizational skills.
Ability to work in a fast-paced environment.
Excellent organizational, interpersonal, communication, and customer service skills.

Responsibilities

Assist with all check-ins, reconditioning, and delivery of all inventory, while maintaining the Recon tracking log and Sales Tub report.
Inspect all new factory deliveries to complete the Stage 1 PDI process, noting any damage, cosmetics, missing items, or warranty repairs needed on the DAR.
Immediately notify the Pre-Delivery Manager of all major damage or repairs before accepting vehicles into inventory.
Stock in units into the DMS, adding bar code labels or window pricing if necessary.
Track and maintain a log of all work in process.
Contact and schedule all new sale customers within 24 hours of receiving Due Bills, reviewing and checking PDI, SFD, and repair lists for accuracy.
Track and update the Recon log or Tub report regarding sublet units.
Assist with moving units into the shop or delivery areas as necessary.
Greet and escort customers, assist with warranty registrations, and Due Bill maintenance and accuracy.
Assist with all policy and procedures, including proper coach identification, R.O., Tub, and tracking log maintenance.
Ensure all mileage has been verified and that TRP is on the unit prior to customer delivery.
Review the new Delivery Folder with the customer and explain helpful information provided.
Ensure all warranty registration paperwork is submitted immediately after orientation.
Ensure all money is collected for any customer pay work done during unit preparation.
Maintain a positive personality while dealing fairly and diligently with all departments and customers.
Escort the customer after orientation to F&I to complete remaining paperwork and, once completed, escort the customer to their new unit and release it.
Follow up with the customer before they leave the lot to ensure they received a "WOW" experience.
Perform other duties assigned by the Pre-Delivery Manager or Sales Management team.