Pre-Arrival Coordinator - Hilton San Diego Bayfront

Hilton•San Diego, CA

12d•$29 - $29•Onsite

About The Position

The Hilton San Diego Bayfront Hotel is looking for its next Pre-Arrival Coordinator to join its dynamic Front Office Team! If you have a passion for customer service with a knack for attention to detail in a high volume and fast paced setting this is the perfect opportunity! The 30-story hotel with 1190 hotel rooms and 170,000 sq ft of meeting space offers a unique urban coastal experience for every guest. Join our award-winning team and experience a workplace that values you! Enjoy a friendly environment, competitive health benefits, exciting career growth opportunities, and our exclusive Go Hilton travel discount program. Plus, enjoy complimentary meal during your shifts. We can’t wait to welcome you to the Hilton family! The ideal candidate for this position should possess a minimum of one-year front desk experience and OnQ knowledge. A flexible schedule, strong computer proficiency, and excellent communication skills are critical requirements. As a Pre-Arrival Rooms Coordinator, you would be responsible for controlling the room inventory and setting the front office up for success:

Requirements

Minimum of one-year front desk experience
OnQ knowledge
Flexible schedule
Strong computer proficiency
Excellent communication skills

Responsibilities

Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells.
Awarding upgrades to incoming reservations (NOR1, Honors)
Greet and assist guests and respond to requests in a timely, friendly and efficient manner
Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
Answering all Front Office phone calls in regard to reservations, credit card authorizations, VIPs & Site Visits.
Communicate with Housekeeping, Sales & Events team on a continuous basis throughout the day.
Coordinate department projects, as needed
Oversee maintenance of office equipment
Print all vouchers for any internet, breakfast, spa promotions.
Perform other general office duties and assist with special projects, as needed

Benefits

Access to your pay when you need it through Daily Pay.
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Complimentary meal during your shifts