Pre Arrival Expert

Marriott•Dorado, PR

14h•Onsite

About The Position

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. The Guest Experience Associate is responsible for delivering personalized and exceptional service to guests throughout their stay, ensuring every interaction reflects the highest standards of hospitality. This role requires strong communication skills, attention to detail, and a proactive attitude to anticipate guest needs. The ideal candidate must have prior experience in guest pre-arrival communication, including itinerary coordination and personalized outreach, as well as the ability to curate and facilitate guest experience activities that enhance engagement and satisfaction. Working collaboratively with other departments, the Guest Experience Associate ensures seamless operations and memorable experiences for every guest. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Requirements

Strong communication skills.
Attention to detail.
Proactive attitude to anticipate guest needs.
Prior experience in guest pre-arrival communication, including itinerary coordination and personalized outreach.
Ability to curate and facilitate guest experience activities that enhance engagement and satisfaction.
Ability to work collaboratively with other departments.
Ability to create a safe work place.
Ability to follow company policies and procedures.
Ability to maintain confidentiality.
Ability to protect company assets.
Ability to uphold quality standards.
Ability to maintain professional uniform, personal appearance, and communications.
Ability to stand, sit, or walk for an extended time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
No specific license or certification required.

Responsibilities

Deliver personalized and exceptional service to guests throughout their stay.
Ensure every interaction reflects the highest standards of hospitality.
Engage in guest pre-arrival communication, including itinerary coordination and personalized outreach.
Curate and facilitate guest experience activities that enhance engagement and satisfaction.
Work collaboratively with other departments to ensure seamless operations.
Create a safe work place.
Follow company policies and procedures.
Maintain confidentiality.
Protect company assets.
Uphold quality standards.
Ensure uniform, personal appearance, and communications are professional.
Stand, sit, or walk for an extended time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.