Pre-arrival Marketing Representative

Vacatia•Williamsburg, VA

22h•Onsite

About The Position

Join Vacatia and Help Shape the Future of Marketing! At Vacatia, we’re reshaping vacation ownership—and how rentals drive growth within it. As a leader in hospitality and resort management, we combine data, technology, and personalized guest service to create exceptional vacation experiences. We are seeking a Pre-Arrival Marketing Representative. You will be the first point of contact for our owners, setting the tone for an unforgettable stay while delivering personalized concierge-style service, sharing resort highlights, and building excitement. This is an over the phone service-driven role where your communication skills, enthusiasm, and attention to detail will directly impact owner satisfaction and loyalty.

Requirements

Minimum of 1 year in customer service, sales, concierge or field marketing, preferably in hospitality, vacation ownership, or resorts.
Phone-based customer interaction, sales, and closing experience strongly preferred.
Flexible schedule to include weekends and holidays.
Exceptional communication skills (both verbal and written).
Strong organizational skills and a high attention to detail.
Proven ability to multitask effectively in a fast-paced environment.
Confident sales acumen with a focus on consultative service.
Quick learner with strong knowledge (or ability to quickly acquire knowledge) of resort amenities and local attractions.
Outgoing, personable, and committed to delivering exceptional service.
Positive, proactive problem-solver.
Able to remain composed and professional when addressing challenges.
Team-oriented, collaborative, and adaptable.
Maintain a proactive, professional, and service-driven attitude at all times.

Responsibilities

Proactively contact owners ahead of their stay to confirm reservation details and provide essential stay information.
Deliver concierge-level recommendations for resort amenities, dining, activities, and local attractions.
Address special requests and anticipate needs to ensure a seamless arrival experience.
Over the phone schedule owners and guests to attend a sales presentation highlighting the resort offerings and available opportunities.
Communicate the benefits and value of attending the presentation with professionalism and enthusiasm.
Consistently meet or exceed company standards for invitation conversions.
Create a welcoming and valued first impression for owners, building rapport and setting expectations for an exceptional stay.
Collaborate with the reservations and concierge teams to ensure owner requests are fulfilled prior to arrival.
Prepare personalized welcome packages and gift bags for arriving owners.
Ensure all materials are correctly labeled, thoughtfully assembled, and ready for seamless distribution.
Keep owners informed of the latest resort offerings, upgrades, events, and local happenings.
Communicate any updates or changes clearly to ensure owners are fully prepared for their visit.
Work closely with sales, marketing, and guest services to deliver a cohesive and outstanding owner experience.