Practice Support Assistant – Full-Time (80 hours per pay period) | Monday–Friday, 8:00am–4:30pm | Battle Creek Urology

Bronson Healthcare Group•Battle Creek, MI

4d•Onsite

About The Position

The Practice Support Assistant performs administrative and clerical duties for Battle Creek Urology, including answering phones, greeting and registering patients, scheduling appointments, checking patients in, preparing and retrieving files, and directing calls. The role verifies patient demographic and insurance information, determines and collects co-payments and other amounts due, enters charges and payments into a practice management system, and prepares encounter forms for charge entry. The assistant maintains patient records and confidentiality, obtains authorizations for transfers of protected health information, and supports office operations through filing, mail distribution, copying, faxing, supply ordering, form completion, and preparation of correspondence and reports. Additional responsibilities include maintaining provider schedules, printing daily schedules, running system reports, preparing and verifying deposits, keeping the work area clean, and communicating equipment problems. The position may also support centralized services by entering and reviewing demographic and insurance information and coordinating corrections with office staff. The role requires accurate, timely documentation; completion of required training; knowledge of safety and infection-control procedures; respectful service to patients, families, visitors, customers, and colleagues; and effective teamwork. Other duties may be assigned by the physician, practice manager, or office supervisor.

Requirements

High school diploma or general education degree (GED).
3–6 months of related experience.
Keyboarding and computer skills, accurate filing ability, and ability to perform light clerical duties.
Professional communication and excellent customer service skills.
Ability to organize, alphabetize, and file, and to prioritize multiple tasks.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Ability to establish effective working relationships with office staff and employees in a team environment.

Nice To Haves

Previous experience working with medical insurance is highly preferred.
Previous computer experience, including hospital-based programs such as Medic, Misys, or Tiger, or another practice management system, is preferred.

Responsibilities

Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Greet and register patients, confirm demographic and insurance information, complete required practice-management-system fields, and determine and collect patient payments.
Enter charges and payments into the MISYS/Tiger system or another practice management system, and prepare encounter forms for charge entry using the applicable ICD-9 and CPT codes as related to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Maintain patient medical records and confidentiality, and obtain authorization for transfers of private health information.
Perform basic office duties, including sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and preparing correspondence and reports.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments, and print physicians’ daily schedules.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain a clean work area and communicate equipment malfunctions or problems to appropriate personnel.
Complete assigned special projects and other duties as directed by management, a physician, or the practice manager/office supervisor.
Complete required training and education, engage in continued study to maintain job competence, and ensure accurate and timely documentation.
Follow hospital safety and infection-control policies and procedures, and treat patients, families, visitors, customers, and employees with kindness and respect.
For centralized services, enter and review patient demographic and insurance information, identify missing or inaccurate account information, and communicate with office staff to support accurate registration.