Practice Support Assistant – Full-Time (80 hours per pay period) | Monday–Friday, 8:00am–4:30pm | Battle Creek Urology

Bronson Healthcare•Battle Creek, NE

6d•Onsite

About The Position

The Practice Support Assistant supports Battle Creek Urology by performing front-office, patient registration, scheduling, records, and clerical duties. The role answers and directs telephone calls, greets and checks in patients, prepares and retrieves files, and helps maintain accurate patient and insurance information. Employees providing direct patient care must demonstrate competencies specific to the population served. The position works full time, 40 scheduled hours per week, Monday through Friday from 8:00 a.m. to 4:30 p.m. Responsibilities also include handling payments and charges, coordinating appointments and referrals, maintaining provider schedules, preparing deposits, completing reports, and supporting the practice’s office operations. The assistant must protect confidential medical information, maintain a clean and safe work area, and treat patients, families, visitors, customers, and employees with kindness and respect.

Requirements

High school diploma or GED.
3–6 months of related experience.
Keyboarding and computer skills.
Ability to file accurately and to organize, alphabetize, file, and prioritize multiple tasks.
Professional communication and excellent customer service skills.
Ability to perform light clerical duties.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Excellent verbal and communication skills.
Ability to establish effective working relationships with office staff and employees in a team environment.

Nice To Haves

Previous experience working with medical insurance is highly preferred.
Previous computer experience with hospital-based programs such as Medic/Misys/Tiger or another practice management system is preferred.

Responsibilities

Register patients and confirm patient/guarantor demographic and insurance information.
Complete required fields in the practice management system.
Determine patient co-payments using an electronic insurance verification system and collect current and past-due payments.
Enter charges and payments into MISYS/Tiger or another practice management system.
Prepare encounter forms for charge entry, using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office/provider preferences and patient needs.
Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Maintain patient medical records according to current required standards.
Obtain patient authorization for transfers of private health information and maintain confidentiality of patient data and information.
Perform basic office duties, including sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
Compose, format, type, and proofread standard letters, reports, correspondence, and other documents.
Maintain a clean unit environment and work area, and report equipment malfunctions or problems to appropriate personnel.
Maintain accountability for assigned special projects and perform individual assignments as directed by management.
Maintain effective working relationships within the organization and demonstrate teamwork and integrity.
Complete ongoing study, required training, and education necessary to maintain competence and skills for assigned responsibilities.
Ensure required documentation is completed accurately and on time.
Follow hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
Maintain provider schedules, including meetings, appointments, cancellations, reschedules, and add-on appointments.
Print physicians’ daily schedules.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Perform other duties as assigned by the physician or practice manager/office supervisor.
Maintain unsupervised access to unit medication rooms for stocking and/or retrieving supplies.
For Practice Centralized Services, enter demographic and insurance information for clinical patients, review accounts for missing or inaccurate information, and coordinate with office staff to support accurate registration, including for new patients, patients not seen in over a year, flagged accounts, inactive insurance, and auto/workers’ compensation accounts.