Practice Support Assistant – Full-Time (80 hours per pay period) | Variable Schedule (between 7:00am–5:30pm, Monday–Friday) | Bronson ENT – Kalamazoo

Bronson Healthcare•Kalamazoo, MI

5d•Onsite

About The Position

The Practice Support Assistant performs administrative and clerical duties for Bronson ENT in Kalamazoo. Responsibilities include answering phones, greeting and registering patients, scheduling appointments, checking patients in, preparing and retrieving files, maintaining records, processing charges and payments, and directing calls. The role supports accurate demographic and insurance information, patient confidentiality, effective customer service, and a clean and safe work area. Additional duties may include managing provider schedules, running system reports, preparing and verifying deposits, and completing other assignments from the physician or practice manager/office supervisor. In Practice Centralized Services, duties may also include entering demographic and insurance information, reviewing accounts for missing or inaccurate details, and coordinating corrections with office staff. This is a full-time, first-shift position scheduled for 40 hours per week (80 hours per pay period), with a variable schedule between 7:00 a.m. and 5:30 p.m., Monday through Friday. The work involves substantial computer/CRT use and close visual and hand-eye coordination, as well as regular walking, standing, stooping, bending, sitting, and occasional lifting of light objects.

Requirements

High school diploma or GED.
Three to six months of related experience.
Keyboarding and computer skills, accurate filing ability, professional communication, and excellent customer service skills.
Ability to organize, alphabetize, file accurately, and prioritize multiple tasks.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Excellent verbal and communication skills.
Ability to establish effective working relationships with office staff and employees in a team environment.

Nice To Haves

Previous experience working with medical insurance is highly preferred.
Previous computer experience with hospital-based programs, such as Medic/Misys/Tiger, or another practice management system is preferred.

Responsibilities

Register patients and confirm patient and guarantor demographic and insurance information.
Complete required fields in the practice management system.
Determine patient co-payments using electronic insurance verification and collect current and past-due amounts.
Enter charges and payments into MISYS/Tiger or another practice management system.
Prepare encounter forms for charge entry using the applicable ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Maintain patient medical records according to current required standards and obtain authorization for transfers of private health information.
Protect the confidentiality of patient data and information.
Perform office duties such as sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
Compose, format, type, and proofread standard letters, reports, correspondence, and other documents.
Maintain a clean unit environment and work area, and report equipment malfunctions or problems to appropriate personnel.
Maintain accountability for assigned special projects and complete other assignments as directed by management.
Maintain effective working relationships within the organization and engage in ongoing study and required training to maintain competence and skills.
Complete required documentation accurately and promptly.
Treat patients, families, visitors, customers, and employees with kindness and respect; demonstrate teamwork and integrity.
Follow hospital safety and infection-control policies and procedures and maintain a safe, clean environment.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments.
Print physicians' daily schedules and run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain unsupervised access to unit medication rooms for stocking and retrieving supplies.
For Practice Centralized Services, enter demographic and insurance information for clinical patients, review accounts for missing or inaccurate information, and communicate with office staff to support accurate registration.