Practice Support Assistant

UnitedHealth Group • Somerville, MA

3d • $18 - $32 • Onsite

About The Position

Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.

Requirements

• High school diploma/GED
• 1+ years of customer service or medical office/healthcare experience
• Access to reliable transportation

Nice To Haves

• Associate's Degree in Medical Office Administration Program
• Proficiency in Microsoft Office
• Proficiency with scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Responsibilities

• Scheduling, rescheduling, and confirming patient appointments
• Checking patients in and out and verifying demographic information
• Answering phones and directing calls to the appropriate staff
• Responding to patient questions and providing general information
• Processing referrals, authorizations, and medical records requests
• Coordinating communication between patients, providers, pharmacies, and other departments
• Sending and receiving medical records and documentation
• Maintaining accurate and confidential patient information in the electronic medical record (Epic)
• Assisting with prescription refill requests according to office workflow
• Preparing forms, letters, and other patient/provider documentation
• Supporting office workflows and maintaining efficient patient flow
• Following HIPAA, privacy, and organizational policies
• Assisting providers and clinical staff with administrative needs
• Participating in team meetings, training, and process-improvement initiatives
• Providing excellent customer service and helping create a positive patient experience

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED