Practice Support Assistant

Eventus WholeHealth Careers•Chapel Hill, NC

About The Position

The Practice Support Assistant is responsible for appropriately and accurately processing Home health and Hospice Certifications, Recertifications and orders according to Medicare guidelines, all laws, and regulations including HIPAA in a timely and efficient manner.

Requirements

High School Degree required.
Knowledge of and understanding of medical terminology
Proficiency in Microsoft Office
Outstanding communication and interpersonal skills
Strong attention to detail with excellent organizational skills
Friendly and professional demeanor
Strong organizational and interpersonal skills with the ability to work independently while managing multiple, simultaneous responsibilities and prioritizing work effectively.
Professional verbal and written communication skills via phone, email, and other written correspondence.
Demonstrates strong attention to detail and the ability to complete work assignments accurately and in a timely manner.
Upholds strict confidentiality of patient, medical, financial, and legal information at all times and ensures compliance with all applicable state, federal, and local regulatory requirements.

Nice To Haves

Associates degree or equivalent work experience preferred

Responsibilities

Timely process of orders, certifications and recertifications to Home Health and Hospice agencies from physicians, PA’s, and NP’s
Maintains current knowledge of regulations and policies set forth by organizational, state, and federal agencies are upheld
Accurately submits Certifications and Recertifications for billing
Protects the security of medical records to ensure that confidentiality is maintained
Follow established procedures and standards of quality and productivity
Answer routine phone calls, and resolves problems appropriately
Provides excellent customer service to both internal and external customers
Other related duties as assigned.
Ensure compliance with all federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures pertaining to the job.
Remain informed of any changes to federal, state, and local laws, regulations, standards,guidelines, and Eventus WholeHealth policies and procedures that impact the job and the company.
Promptly report any non-compliant conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.
Ensure adherence to Eventus WholeHealth's Code of Ethics and Business Conduct.
Perform the job duties with integrity and professionalism.
Promptly report any unethical conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.
Strictly protect patient information in accordance with all federal and state privacy laws and Eventus WholeHealth policies and procedures.
Promptly report any violations of federal and state privacy laws and Eventus WholeHealth policies and procedures to Eventus WholeHealth’s Chief Compliance and Risk Officer.
Maintain accurate and complete documentation when performing the job duties.
Ensure that all Eventus WholeHealth information, data, documentation, and records are always safeguarded and maintained confidentially.
Participate in all assigned training.
Complete all assigned training by the deadline for completion.
Engage in regular risk assessments to identify potential risks and work proactively with a supervisor and Eventus WholeHealth’s Chief Compliance and Risk Officer to mitigate any identified risks.
Promptly report any incidents (as defined in the “Incident Report Policy”) to the Chief Compliance and Risk Officer.