Practice Support Assistant

UnitedHealth Group•Quincy, MA

1d•$18 - $32•Onsite

About The Position

Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.

Requirements

High School Diploma/GED
1+ years of customer service or healthcare experience
Beginner level proficiency with computer and Microsoft applications (including Outlook)
Access to reliable transportation and valid US driver’s license

Nice To Haves

Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
Proven solid problem solving and complex patient management skills

Responsibilities

Serve as a role model and mentor for support staff; assist with onboarding and training
Manage complex scheduling tasks, including appointment booking and patient outreach
Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
Complete and process forms, prior authorizations, prescription renewals, and other documentation
Collaborate with supervisors on coverage and workflow; lead huddles as needed
Participate in quality improvement initiatives and special projects
May occasionally need to provide coverage at other sites if needed