Practice Support Assistant
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.
Requirements
- High School Diploma/GED
- 1+ years of customer service or healthcare experience
- Access to reliable transportation & valid US driver’s license
Nice To Haves
- Associate's Degree in Medical Office Administration Program
- Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
- Proven solid problem solving and complex patient management skills
Responsibilities
- Serve as a role model and mentor for support staff; assist with onboarding and training
- Manage complex scheduling tasks, including appointment booking and patient outreach
- Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
- Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
- Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
- Complete and process forms, prior authorizations, prescription renewals, and other documentation
- Collaborate with supervisors on coverage and workflow; lead huddles as needed
- Participate in quality improvement initiatives and special projects
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
