Practice Support Assistant – Full-Time (80 hours per pay period) | Monday–Friday, 8:00am–5:00pm | Float Kalamazoo, Battle Creek and surrounding areas

Bronson Healthcare•Kalamazoo, MI

4d•Onsite

About The Position

The Practice Support Assistant performs administrative and clerical duties in medical practices across Kalamazoo, Battle Creek, and surrounding areas. Responsibilities include answering phones, greeting and registering patients, scheduling appointments, checking patients in, preparing and retrieving files, and directing telephone calls. The role also supports patient billing and recordkeeping, provider schedules, deposits, reports, and general office operations. The position is full-time, 40 scheduled hours per week, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. It is a float role serving multiple locations. The work involves substantial computer and visual activity, as well as regular walking, standing, stooping, bending, sitting, and occasional light lifting.

Requirements

High school diploma or GED.
Three to six months of related experience.
Professional communication and excellent customer service skills.
Keyboarding and computer skills.
Ability to perform light clerical duties, including accurate filing.
Excellent math skills and ability to use basic office equipment.
Ability to remain organized and prioritize multiple tasks.
Ability to maintain confidentiality of sensitive medical information.
Ability to establish effective working relationships with office staff and employees in a team environment.

Nice To Haves

Previous computer experience, including hospital-based programs such as Medic/Misys/Tiger or another practice management system.

Responsibilities

Register patients and customers; confirm demographic, guarantor, and insurance information and complete required practice management system fields.
Determine patient co-payments using an electronic insurance verification system and collect current and past-due payments.
Enter charges and payments into the MISYS/Tiger system or another practice management system.
Prepare encounter forms for charge entry using applicable ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Maintain patient medical records according to required standards and obtain authorization for transfers of private health information.
Maintain confidentiality of patient data and information.
Perform basic office duties, including sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
Compose basic letters and reports; format, type, and proofread standard correspondence, reports, and other documents.
Maintain a clean work area and report equipment malfunctions or problems to appropriate personnel.
Handle special projects and other assignments as directed by management, a physician, or the practice manager/office supervisor.
Maintain effective working relationships and engage in required ongoing training and education.
Complete required documentation accurately and on time.
Treat patients, families, visitors, customers, and employees with kindness and respect; demonstrate teamwork and integrity.
Follow hospital safety and infection-control policies and procedures and maintain a safe, clean environment.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments.
Print physicians’ daily schedules and run MISYS/Tiger reports such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain unsupervised access to unit medication rooms for stocking or retrieving supplies.
Demonstrate competencies specific to the population served when providing direct patient care.