Practice Support Assistant – Full-Time (80 hours per pay period) | Monday–Friday, 8:00am–5:00pm | Float Kalamazoo, Battle Creek and surrounding areas

Bronson Healthcare Group•Kalamazoo, MI

2d•Onsite

About The Position

The Practice Support Assistant performs administrative and patient-support duties across locations in Kalamazoo, Battle Creek, and surrounding areas. Duties include answering phones, greeting and registering patients, scheduling appointments, checking patients in, preparing and retrieving files, directing calls, and supporting daily office operations. The position is full-time, scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m., with 40 scheduled weekly hours. The role supports patient registration and demographic and insurance verification, payment collection, charge entry, appointment and referral coordination, maintenance of medical records and confidentiality, provider schedule management, daily reports and deposits, and general clerical work. The assistant also helps maintain a clean and safe work area, completes required training and documentation, and performs other duties as assigned.

Requirements

High school diploma or GED.
Three to six months of related experience.
Professional communication and excellent customer service skills.
Keyboarding and computer skills.
Ability to perform light clerical duties, file accurately, use basic office equipment, and demonstrate excellent math skills.
Ability to stay organized and prioritize multiple tasks.
Ability to maintain confidentiality of sensitive medical information.
Ability to establish effective working relationships with office staff and employees in a team environment.

Nice To Haves

Previous computer experience, including hospital-based programs such as Medic, Misys, Tiger, or another practice management system.

Responsibilities

Register patients and customers; confirm demographic and insurance information and complete required fields in the practice management system.
Determine patient co-payments using the electronic insurance verification system and collect current and past-due payments.
Enter charges and payments into MISYS/Tiger or another practice management system.
Prepare encounter forms for charge entry using applicable ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Answer telephones, take messages, route callers, and provide or relay information in accordance with service standards.
Maintain patient medical records and obtain authorization for transfers of private health information; protect patient confidentiality.
Perform clerical tasks such as sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
Compose, format, type, and proofread letters, reports, correspondence, and other documents.
Maintain a clean unit and work area and report equipment malfunctions or problems to appropriate personnel.
Maintain accountability for assigned special projects and complete other assignments as directed by management.
Maintain effective working relationships within the organization and demonstrate teamwork, integrity, kindness, and respect.
Complete continuous training and education, including department-specific requirements, and maintain the competence and skills needed for assigned duties.
Complete required documentation accurately and on time.
Follow hospital safety and infection-control policies and procedures and help maintain a safe, clean environment.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print daily physician schedules.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain unsupervised access to unit medication rooms for stocking or retrieving supplies.
Perform other duties as assigned by the physician or practice manager/office supervisor.