Practice Support Assistant (Clinical Receptionist) - Full time -40 hours per week - Bronson Sleep Health Specialists, Portage, Mi

Bronson Healthcare•Portage, WI

1d•Onsite

About The Position

The Practice Support Assistant (Clinical Receptionist) performs front-office and clerical duties for Bronson Sleep Health Specialists. Responsibilities include answering phones, greeting and registering patients, scheduling appointments, preparing and retrieving files, maintaining medical records, and directing calls. The role also supports patient billing and insurance information, office operations, provider schedules, deposits, and practice management system activities. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

High school diploma or GED.
Three to six months of related experience.
Keyboarding and computer skills.
Ability to file accurately and organize, alphabetize, and prioritize multiple tasks.
Professional communication and excellent customer service skills.
Ability to perform light clerical duties.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Excellent verbal and communication skills.
Ability to maintain positive customer service.
Ability to establish effective working relationships with office staff and employees in a team environment.

Nice To Haves

Previous experience working with medical insurance.
Previous computer experience with hospital-based programs such as Medic, Misys, or Tiger, or another practice management system.

Responsibilities

Register patients and confirm patient or guarantor demographic and insurance information.
Complete required fields in the practice management system.
Determine patient co-payments using an electronic insurance verification system and collect current and past-due payments.
Enter charges and payments into MISYS/Tiger or another practice management system.
Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Maintain patient medical records according to current required standards.
Obtain patient authorization for transfer of private health information and maintain confidentiality of patient data.
Perform basic office duties, including sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
Compose, format, type, and proofread standard letters, reports, correspondence, and other documents.
Maintain a clean work area and report equipment malfunctions or problems to appropriate personnel.
Maintain accountability for special projects and perform assignments as directed by management.
Maintain effective working relationships within the organization and engage in ongoing study and required training to maintain job competence.
Ensure required documentation is accurate and timely.
Treat patients, families, visitors, customers, and employees with kindness and respect; demonstrate teamwork and integrity.
Follow hospital safety and infection-control policies and procedures to maintain a safe and clean environment.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments.
Print physicians' daily schedules.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete the daily deposit verification form, and verify deposit accuracy.
Perform other duties assigned by the physician or practice manager/office supervisor.
Maintain unsupervised access to unit medication rooms for stocking or retrieving supplies.
For Practice Centralized Services, enter demographic and insurance information for clinical patients, review accounts for missing or inaccurate information, and communicate with office staff to ensure accurate registration.