Practice Support Assistant (Clinical Receptionist) - Full time -40 hours per week - Bronson Sleep Health Specialists, Portage, Mi

Bronson Healthcare Group•Portage, MI

15h•Onsite

About The Position

The Practice Support Assistant performs reception and administrative duties for Bronson Sleep Health Specialists in Portage, Michigan. Duties include answering phones, greeting and registering patients, scheduling appointments, checking patients in, preparing and retrieving files, and directing calls. The role also supports patient billing and insurance verification, maintains medical records and confidentiality, and completes general office work. Employees providing direct patient care must demonstrate competencies specific to the population served. The position is full time, scheduled for 40 hours per week, on first shift. The work involves substantial computer and visual activity, including CRT work 70–90 percent of the time, and sustained hand-eye coordination. Physical demands include regular walking, standing, stooping, bending, sitting, and occasional lifting of light objects.

Requirements

High school diploma or GED.
3–6 months of related experience.
Keyboarding and computer skills; ability to file accurately and perform light clerical duties.
Professional communication and excellent customer service skills.
Ability to organize, alphabetize, file, and prioritize multiple tasks.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Ability to establish effective working relationships with office staff and employees in a team environment.
Must demonstrate competencies specific to the population served if providing direct patient care.

Nice To Haves

Previous experience working with medical insurance is highly preferred.
Previous computer experience, including hospital-based programs such as Medic/Misys/Tiger or another practice management system, is preferred.

Responsibilities

Answer phones, take messages, route callers, and provide or relay information according to service standards.
Greet, register, and check in patients; confirm demographic and insurance information; and complete required fields in the practice management system.
Determine patient co-payments using an electronic insurance verification system and collect current and past-due payments.
Enter charges and payments into MISYS/Tiger or another practice management system, and prepare encounter forms for charge entry using applicable ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print daily physician schedules.
Prepare and retrieve files, maintain patient medical records to required standards, and obtain authorization to transfer private health information.
Protect confidential patient information and maintain the highest level of confidentiality.
Perform office duties including sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and composing, formatting, typing, and proofreading correspondence, reports, and other documents.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain a clean unit and work area, report equipment malfunctions or problems, and follow hospital safety and infection-control policies and procedures.
Maintain unsupervised access to unit medication rooms for stocking and/or retrieving supplies.
For Practice Centralized Services, enter demographic and insurance information for clinical patients; review accounts for missing or inaccurate information; and coordinate with office staff to ensure accurate registration, including for new patients, patients not seen in over a year, flagged accounts, inactive insurance, or auto/workers' compensation accounts.
Maintain accountability for assigned special projects and perform other duties as directed by management, the physician, or the practice manager/office supervisor.
Establish and maintain effective working relationships; demonstrate teamwork and integrity; and treat patients, families, visitors, customers, and employees with kindness and respect.
Complete required training and education, engage in ongoing study to maintain job competence, and ensure required documentation is accurate and timely.