Part Time Practice Support Assistant II
UnitedHealth Group•Brookline, MA
•$18 - $32•Onsite
About The Position
Position in this function performs advanced Part Time Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks, which vary by department.
Requirements
- High School Diploma/GED
- 1+ years of customer service or healthcare experience
Nice To Haves
- Associate's Degree in medical office administration program
- Previous EPIC experience
- Proven solid problem solving and complex patient management skills
Responsibilities
- Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
- Ensure accurate data collection and reporting; handle follow-up activities and referral tracking
- Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
- Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
- Complete and process forms, prescription renewals, and other documentation
- Collaborate with supervisors on coverage and workflow; lead huddles as needed
- Participate in quality improvement initiatives and special projects
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
