About The Position
The Practice Support Assistant performs a range of clinic reception and administrative duties, including answering phones, greeting patients, scheduling appointments, checking patients in, preparing and retrieving files, and directing telephone calls. The role registers patients and confirms demographic, guarantor, and insurance information; enters required information, charges, and payments into a practice management system; determines and collects co-payments and other amounts due; and prepares encounter forms for charge entry using the applicable ICD-9 and CPT codes. The position schedules and coordinates patient appointments, tests, and referrals in accordance with office and provider preferences and patient needs. It maintains patient medical records and confidentiality, obtains authorization to transfer private health information, supports provider schedules, prints daily schedules, runs system reports, prepares and verifies deposits, and performs general clerical work such as mail distribution, copying, filing, faxing, supply ordering, form completion, and preparing and proofreading correspondence and reports. The Practice Support Assistant maintains a clean and safe work area, reports equipment problems, completes required documentation and training, and works effectively with office staff and others. Employees providing direct patient care must demonstrate competencies specific to the population served. Additional Practice Centralized Services duties may include entering patient demographic and insurance information, reviewing accounts for missing or inaccurate information, and communicating with office staff to support accurate registration.
Requirements
- High school diploma or GED.
- Three to six months of related experience.
- Keyboarding and computer skills; ability to file accurately and perform light clerical duties.
- Ability to organize, alphabetize, file, and prioritize multiple tasks.
- Excellent math skills and ability to use basic office equipment.
- Professional communication and excellent verbal communication skills.
- Excellent customer-service skills and ability to maintain positive customer service.
- Ability to maintain confidentiality of sensitive medical information.
- Ability to establish effective working relationships with office staff and employees in a team environment.
Nice To Haves
- Previous experience working with medical insurance.
- Previous computer experience, including hospital-based programs such as Medic/Misys/Tiger or another practice management system.
Responsibilities
- Answer phones, take messages, route callers, and provide or relay information consistent with service standards.
- Greet and register patients; confirm patient, guarantor, demographic, and insurance information; and complete required fields in the practice management system.
- Determine patient co-payments using an electronic insurance verification system and collect current and past amounts due.
- Enter charges and payments into the MISYS/Tiger system or another practice management system.
- Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
- Schedule and coordinate patient appointments, tests, and referrals according to office/provider preferences and patient needs.
- Maintain patient medical records according to required standards, obtain authorization for transfers of private health information, and protect patient confidentiality.
- Perform basic office duties, including sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
- Compose, format, type, and proofread standard correspondence, reports, and other documents.
- Maintain a clean unit environment and work area, and communicate equipment malfunctions or problems to appropriate personnel.
- Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print physicians’ daily schedules.
- Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
- Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
- Maintain accountability for assigned special projects and perform other duties as directed by management, a physician, or the practice manager/office supervisor.
- Complete required training and education, engage in continued study, and maintain the knowledge and skills needed for assigned responsibilities.
- Ensure required documentation is accurate and timely; treat patients, families, visitors, customers, and employees with kindness and respect; and demonstrate teamwork and integrity.
- Follow hospital safety and infection-control policies and procedures and help maintain a safe, clean environment.
- For Practice Centralized Services, enter demographics and insurance information for clinical patients, review accounts for missing or inaccurate information, and communicate with office staff to support accurate registration.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
