Practice Support Assistant (Clinic Receptionist) - Bronson Primary Care Partners E. Centre (Portage) Full-Time | 80 Hours per Pay Period | Variable 1st Shift

Bronson Healthcare Group•Portage, MI

2d•Onsite

About The Position

The Practice Support Assistant performs reception and clerical duties in a primary care practice, including answering phones, greeting patients, scheduling appointments, checking patients in, preparing and retrieving files, and directing calls. The role registers patients, confirms demographic and insurance information, determines and collects co-payments and other amounts due, enters charges and payments, and prepares encounter forms using the appropriate codes. It also coordinates appointments, tests, and referrals; maintains provider schedules; and prints schedules and runs practice-management reports. The position maintains medical records and protects confidential patient information, obtains authorizations for transfers of private health information, and performs general office tasks such as mail distribution, copying, filing, faxing, supply ordering, form completion, and document preparation. Other duties include preparing and verifying deposits, maintaining the work area, communicating equipment issues, completing required training and documentation, and supporting a safe, clean environment in accordance with safety and infection-control policies. Employees are expected to treat patients, families, visitors, customers, and coworkers with kindness and respect, demonstrate teamwork and integrity, and maintain effective working relationships. Additional centralized-services duties may include reviewing patient accounts for missing or inaccurate demographic and insurance information and coordinating corrections with office staff.

Requirements

High school diploma or GED.
Three to six months of related experience.
Keyboarding and computer skills; ability to use basic office equipment.
Ability to file accurately and to organize, alphabetize, and prioritize multiple tasks.
Professional communication and excellent customer-service skills, including the ability to maintain positive customer service and effective working relationships in a team environment.
Excellent math skills.
Ability to maintain confidentiality of sensitive medical information.
Ability to perform other light clerical duties as assigned.

Nice To Haves

Previous experience working with medical insurance.
Previous computer experience, including hospital-based programs such as Medic/Misys/Tiger or another practice-management system.

Responsibilities

Answer telephones, take messages, route callers, and provide or relay information according to service standards.
Greet and register patients; confirm demographic and insurance information and complete required fields in the practice-management system.
Determine patient co-payments using an electronic insurance verification system and collect current and past-due amounts.
Enter charges and payments in the practice-management system and prepare encounter forms for charge entry using applicable ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print daily physician schedules.
Run reports from the MISYS/Tiger system, such as charge-summary and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain patient medical records to required standards; obtain authorization for transfers of private health information and maintain confidentiality.
Perform office duties including sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and composing, formatting, typing, and proofreading standard correspondence, reports, and other documents.
Maintain a clean work area and communicate equipment malfunctions or problems to appropriate personnel.
Complete assigned special projects and other duties as directed by management, the physician, or the practice manager/office supervisor.
Maintain effective working relationships and engage in continuous study and required training to maintain competence and skills.
Ensure accurate and timely documentation for activities within areas of responsibility.
Treat patients, families, visitors, customers, and employees with kindness and respect; demonstrate teamwork and integrity.
Follow hospital safety and infection-control policies and procedures and help maintain a safe, clean environment.
Maintain unsupervised access to unit medication rooms for stocking and/or retrieving supplies.
For Practice Centralized Services, enter demographic and insurance information for clinical patients; review accounts for missing or inaccurate information and coordinate with office staff to ensure accurate registration, including for new patients, patients not seen in over a year, flagged accounts, inactive insurance, or auto/workers' compensation accounts.