Practice Supervisor - Roper St. Francis Physician Partners - Primary Care Bowman Road

Roper St. Francis Healthcare • Mount Pleasant, SC

5d • Onsite

About The Position

The Practice Supervisor assists with overseeing the overall functioning of the practice, including staff management, workflow development, financial performance, and provider and staff engagement. The position supports the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes. Performance is measured by compliance with standards, with a focus on volume, customer service initiatives, productivity, patient satisfaction scores, Joint Commission tracers, and employee engagement scores.

The role performs patient-care tasks and administrative functions, supports other team members as needed, responds sensitively and professionally to customers, and helps the practice meet its projects and goals. The supervisor follows hospital, network, and practice safety and compliance policies and adapts to job duties as needed. Other job-related duties may be assigned by the supervisor, subject to reasonable accommodation.

The position is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., on the day shift. The work location is Bowman Road in Mount Pleasant.

Requirements

• High school diploma required.
• Three years of recent healthcare experience, including at least one year in an administrative setting.
• One year of supervisory experience required for BSMH; preferred for RSFH.
• BLS Basic Life Support certification from the American Heart Association required within 90 days of hire.
• Skills in active listening, critical thinking, verbal and written communication, monitoring, judgment and decision-making, operation monitoring, time management, customer service, problem solving, medical terminology, office machine operation, supervision, coordination, teamwork, and staff training.
• Ability to perform shift work and hear alarms, telephone, and audio recordings.

Nice To Haves

• Coursework in medical terminology and healthcare office.
• One year of supervisory experience is preferred for RSFH.

Responsibilities

• Assist with overseeing overall practice functioning, including staff management, workflow development, financial performance, and provider and staff engagement.
• Support the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes.
• Perform patient-care tasks while ensuring accurate, safe, and professional care.
• Handle administrative functions for assigned areas and complete assignments to expected quality, quantity, and timeliness standards.
• Assist other team members as needed, providing patient care when skilled or certified to do so, or assisting clerical staff when needed.
• Respond actively and effectively to internal and external customer needs with sensitivity and a positive, professional image.
• Support practice efforts to meet established projects and goals.
• Follow hospital, network, and practice safety and compliance policies and procedures, and demonstrate flexibility in job duties.
• Meet practice standards focused on volume, customer service initiatives, productivity, patient satisfaction, Joint Commission tracers, and employee engagement.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED