Practice Supervisor - Roper St. Francis Physician Partners - Primary Care Bowman Road

Roper St. Francis Healthcare • Mt. Pleasant, SC

4d • Onsite

About The Position

The Practice Supervisor assists with overseeing the overall functioning of the practice, including staff management, workflow development, financial performance, and provider and staff engagement. The role supports the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes. Performance is measured by compliance with standards, with a focus on volume, customer service initiatives, productivity, patient satisfaction scores, Joint Commission tracers, and employee engagement scores.

The position performs patient-care tasks and administrative functions for assigned areas, supports team members as needed, and responds to internal and external customers in a sensitive, positive, and professional manner. It promotes practice projects and goals and follows hospital, network, and practice safety and compliance policies. Additional job-related duties may be assigned by the supervisor, subject to reasonable accommodation.

This is a full-time, day-shift role at the Bowman Road location in Mount Pleasant, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The role requires a high school diploma, recent healthcare experience, administrative experience, supervisory experience, and BLS certification within 90 days of hire. Coursework in medical terminology and healthcare office work is preferred. The work may involve high stress, fluctuating workloads, and frequent interruptions.

Requirements

• High school diploma.
• Three years of recent healthcare experience, including at least one year in an administrative setting.
• One year of supervisory experience required for BSMH; preferred for RSFH.
• BLS Basic Life Support certification from the American Heart Association, required within 90 days of hire.
• Skills in active listening, critical thinking, verbal and written communication, monitoring, judgment and decision-making, operations monitoring, time management, customer service, problem solving, medical terminology, office machine operation, supervision, coordination, teamwork, and training staff.
• Ability to perform shift work and hear alarms, telephones, and audio recordings.

Nice To Haves

• Coursework in medical terminology and healthcare office work.
• One year of supervisory experience is preferred for RSFH.

Responsibilities

• Assist with overseeing the overall functioning of the practice, including staff management, workflow development, financial performance, and provider and staff engagement.
• Support the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes.
• Perform patient-care tasks while ensuring accurate, safe, and professional care.
• Handle administrative functions related to assigned areas.
• Complete assignments while meeting work quality, quantity, and timeliness expectations.
• Assist team members as needed, including providing patient care when skilled or certified to do so and assisting clerical staff when workload requires.
• Respond actively and effectively to internal and external customers with sensitivity and a positive, professional image.
• Support practice efforts to meet established projects and goals.
• Adhere to hospital, network, and practice safety and compliance policies and procedures.
• Demonstrate flexibility in job duties as needed.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED