Practice Supervisor

Magruder Eye Institute•Oklahoma City, OK

11d

About The Position

Our Mission is to deliver quality, accessible and patient-centered eye care. Consider joining Sylvester Eye Care/Ascend Vision Partners and a group of team members delivering quality, accessible and patient-centered eye care. By offering both primary and specialized services, we are committed to making premier vision care available, timely, and convenient for every private, government and value-based care customer. Through collaboration, education, and cutting-edge treatments, we partner with our customers to achieve optimal outcomes. We are passionate about driving a culture of integrity, respect, and a relentless pursuit of building the premier team in vision care.

Requirements

Knowledge of ophthalmology procedures, clinical protocols, and relevant regulations.
Strong leadership, communication, interpersonal, and organizational skills.
Proficient in Microsoft Office products.
Highly analytical and process-oriented while being able to think holistically and strategically.
Ability to work effectively with internal and external customers.
Ability to communicate, present and influence all levels of the organization.
Ability to maintain confidentiality when dealing with sensitive information.
Excellent verbal and written communication skills, including listening, negotiation and presentation.
High School diploma or equivalent, required.
Minimum of three (3) years of prior healthcare operations, analyst and/or administrator experience.

Nice To Haves

Knowledge of MIPS compliance and optimization
Bachelor’s degree in business, finance, health care administration or related field, preferred.
Minimum of three (3) years of clinical ophthalmology experience as a technician.
Certified Ophthalmic Technician, Scribe or Assistant (COT, COS, COA)

Responsibilities

Fosters a positive and successful working environment, creating partnership with team members, leadership, and providers.
Oversees and coordinates operations of the assigned clinic, ensuring adherence to established standards, protocols and quality standards.
Manages clinical flow, including scheduling, patient intake, and testing procedures.
Assists with patient care during examinations, including taking vital signs and preparing instruments, educates patients on pre- and post-operative instructions, ensures accurate documentation of patient data, including medical history, visual acuity testing, and diagnostic results.
Educates and trains team members on proper performance of the essential duties and responsibilities of the role and ensures competency is attained.
Serves as a liaison between providers, technicians, and patients, addressing concerns and ensuring patient satisfaction.
Reviews and updates clinical protocols and procedures.
Identifies opportunities to improve clinic operations, patient care and staff performance. Assists in the development of process improvement projects following assessment of workflow and procedure to improve operational efficiency.
Troubleshoots equipment issues and coordinate maintenance with appropriate vendors.
Resolves patient concerns, combining customer service skills, leadership, confidence and knowledge to ensure a positive, timely and effective solution.
Direct leadership of the assigned team members.
Partners with Human Resources to attract, recruit and retain top talent to support the mission and vision of the organization.
Ensures the team has the necessary resources and support to continue to meet/exceed goals.
Establishes current and long-term goals for team members.