Practice Secretary

NeighborHealth•Boston, MA

11d•$20 - $27•Onsite

About The Position

NeighborHealth, formerly East Boston Neighborhood Health Center, is a large community health center serving the greater Boston area with a commitment to patient and community health. Every role is vital to advancing medicine and delivering the best care experience. This position is within the Family Medicine department and is a full-time role. The Practice Secretary will be responsible for administrative support and providing exceptional service to patients and staff, ensuring the smooth operation of the office.

Requirements

High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required.
Bilingual Spanish skills required

Nice To Haves

Medical Terminology preferred

Responsibilities

Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.
Consistently provides excellent customer service and makes patients feel welcome.
Maintains a positive attitude.
Uses communication devices appropriately.
Promotes a sense of “teamwork” through demonstration of self-direction and self-motivation.
Solves problems independently or knows when to seek consultation.
Checks out patients in the computer before the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.
Reviews After Visit Summary instructions with the patient as needed.
Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by email or staff message.