Practice & Quality Assurance Advisor

Insurance Council of BC•Vancouver, BC

1d•CA$67,094 - CA$83,867•Hybrid

About The Position

The Practice and Quality Assurance Advisor conducts licensee audits, investigates and addresses rule breaches and licensee non-compliance, and provides direction and guidance to stakeholders on matters under Council’s purview, including handling basic complaints, and monitoring the industry through various means to stay up to date with industry happenings and assess levels of compliance. You will carry out a dynamic role with functions that include handling licensee inquiries and supporting licensees with understanding regulatory and practice requirements and addressing non-compliance or breaches, guiding licensees to compliance. You must become fully informed about all aspects of the governing legislation, Council Rules, Council’s Code of Conduct as well as Council’s operations. Showing initiative and keeping an open mind when applying such knowledge in situations that may fall outside the norm is essential. You are also expected to identify trends in inquiries and audits reporting these to the Manager, and influencing improvements in licensee Practice guidance and standards.

Requirements

3 years experience in a regulatory, financial services or related field
2 years post-secondary education in a related field such as business administration, or equivalent experience
Computer skills, having proficiency with the Microsoft Office suite, specifically with Word, Excel, SharePoint and Teams
Superior oral and written communication skills
Investigation skills, including gathering and recording of evidence and breach matters
Ability to interpret and apply legislation and policies to differing situations
Excellent service and conflict resolution skills
Self-motivated with strong problem solving skills
Demonstrated analytical and judgement skills
Ability to handle a large volume of varied work and deal with several concurrent tasks
Demonstrates initiative and flexibility
Strong organizational skills

Responsibilities

Proactively handle and respond to telephone, written and in-person inquiries from stakeholders
Maintain an in-depth understanding of and remain current on Council operations, legislation, practices, regulatory and industry trends and happenings and provide guidance to licensees and other stakeholders as appropriate
Conduct compliance audits including audits on rule requirements such as CE, E&O insurance, annual renewal, mandatory notifications, and other audits
Identify, investigate, and address disciplinary and rule breach reviews identifying precedents, documenting evidence and findings, and support licensees in understanding requirements and moving them to compliance; Escalate significant breaches to manager / professional conduct ensuring evidence has been accurately and appropriately gathered and documented
Draft and issue non-compliance investigation letters, best practice letters and reminder letters as appropriate
Draft Council Memos for non-responsive licensee or for CE, E&O and other rule breach matters as required
Assist the public in presenting / resolving complaints by providing information and direction where possible
Review, handle, and respond to Other Business Activity or conflict considerations
Conduct research, review documentation, and gather information necessary for audits or other reviews, including collecting, analyzing and reporting on data and audit findings and outcomes
Handle Licensee requests for CE deferral or other accommodation or exception considerations
Support with annual renewal, including preparation such as informing the updating of practice questions and declarations as well as conducting IT system testing
Participate in webinars, including responding to live Q&A and providing resources for attendees during and post webinar attendance
Support the Education team in reviewing and confirming CE technical content and conduct audits of Accredited Course Providers
Refer matters to other regulatory bodies as required
Prepare both external and internal written communications as required
Maintaining accurate and timely records
Identify trends in daily work, communicate these to the Manager, and contribute to improvements to licensee practice guidance and standards
Review and update website content as required
Liaise with other departments as required
Assist the Manager as required
Handle other duties as identified