Practice Operations Supervisor- Marcus Autism Center

Children's Healthcare of Atlanta

About The Position

Provides oversight and supervision to staff responsible for the daily operations of one or more physician practices. The supervisor solves complex practice problems, enhances operations, and identifies opportunities for improvement. The role proactively supports safe, timely, and cost-effective patient care and services, helping promote a safe environment at Children’s Healthcare of Atlanta. In partnership with Practice Leadership, the supervisor manages practice operations, staff, financial processes, and revenue cycle functions. The position also leads approved projects to enhance operations and may serve on committees or special projects.

Requirements

Four years of experience in an administrative or office management role, or two years of such experience with a master's degree.
Bachelor’s degree in business, a related field, or equivalent experience.
Strong customer service focus.
Excellent written, verbal, and time management skills.
Independent judgment to plan, prioritize, and organize a diversified workload with attention to detail.
Demonstrated ability to coach, train, and hold others accountable.
Proficiency in Microsoft Office Suite and other Windows-based applications.

Nice To Haves

Administrative experience in a healthcare or physician practice setting.
Two years of experience in healthcare supervision or management.
Knowledge of electronic medical records.
Experience in budget or financial reporting.
Master's degree.

Responsibilities

Partner with Practice Leadership to manage daily practice operations and ensure staff and processes meet patient, customer, financial, and quality needs.
Lead a team by interviewing, hiring, training, developing, directing work and processes, managing performance, and recognizing and rewarding employees.
Set expectations and monitor staff time and attendance, workplace behavior, productivity, customer service, and overall performance.
Coach and mentor staff, align practice and productivity goals, communicate progress, and work with the team to improve.
Exhibit appropriate leadership behavior and hold oneself accountable to expectations.
Supervise, compile, analyze, and manage practice financial operations, including resource management, budget planning, payroll, and financial reports.
Support practice revenue cycle functions, including insurance verification, authorization, coding, charge entry, work queues, and denials reduction.
Lead approved medium- and large-scale projects to enhance operations.
Serve on special projects or committees, or act as a department representative as needed.
Perform other department-specific duties and assignments as appropriate.