Practice Operations Intern

The Medical College of Wisconsin•Milwaukee, WI

11d

About The Position

Under the direction of the Practice Director of Development and Improvement, the Practice Operations Intern will learn, assist and apply skills needed to provide coaching and support to diverse leadership teams in performance improvement, change management and leadership training through the application of basic and advanced problem-solving principles and thinking. Tools used include structured problem solving, process maps, visual management, facilitation, project management, and change management skills to support continuous process improvement.

Requirements

Strong communication, interpersonal, organizational skills.
Demonstrated ability to initiate and complete projects.
Willing to learn team leadership skills, problem-solving, analysis, change management, and process improvement skills.
Analytical and computer skills, including knowledge and use of statistics, spreadsheets and word processing software, Visio, electronic mail and the internet.
Ability to learn new systems software.
Independent and self-motivated.
Senior Undergraduate Student in good standing

Nice To Haves

Graduate Student in good standing

Responsibilities

With supervision, will assist in facilitation of complex, cross-functional improvement teams to address performance improvement goals; effectively utilize relationships to facilitate progress within teams; use effective facilitation tools to encourage participation and enhance project progress.
Develop and maintain collaborative relationships with medical and healthcare staff to ensure effective, results-oriented project outcomes.
These activities are conducted with front-line employees to improve care delivery and reduce waste or non-value added activities.
Will assist in guiding, facilitating and assisting with the implementation of problem-solving methodology within assigned teams & clinical operations that result in measurable improvements.
Apply rigorous data management methods and support teams to collect, analyze, and summarize data.
Assure integrity of data sets and data elements through routine and systematic procedures, Develop alternative solutions to overcome data limitations.
Act as change agent to foster a rigorous, patient centric, continuous process improvement culture throughout the practice and drive measurable process improvements.
Assist in the development of project charters and monitoring project progress through performance and improvements in key metrics.

Benefits

Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
Flexible Spending options
403B Retirement Package
Competitive Vacation and Paid Holidays offered
Tuition Reimbursement
Paid Parental Leave
Employee & Family Assistance Program (EFAP)
Pet Insurance
On campus Fitness Facility, offering onsite classes
Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.