Practice Operations Director
About The Position
Park Aesthetics is seeking a high-level operational leader to help scale one of the fastest-growing aesthetic practices in the Southeast. This is not a traditional office manager role. We are hiring a Practice Operations Director to function as the operational backbone of a rapidly scaling medical business — someone capable of building systems, leading teams, protecting the patient experience, and translating founder vision into operational execution. The right person will thrive in high-accountability, high-performance environments and take genuine pride in creating structure, consistency, and excellence at scale. This role reports directly to ownership and will play a critical leadership role in the next phase of the company’s growth. This role is best suited for someone who thrives in high-accountability, fast-moving environments and enjoys building systems, solving problems, and leading with ownership. About Park Park Aesthetics is a thriving medical aesthetics practice specializing in advanced injectables, laser treatments, skin health, and full-face aesthetic planning. We are known for our high standards, patient loyalty, operational sophistication, and long-term approach to aesthetic medicine. The practice currently operates at an $8M+ annual revenue pace and is actively building toward its next stage of expansion. We are not looking for someone to “manage a front desk.” We are looking for someone who can help build infrastructure for a company scaling toward $20M+. What This Role Actually Is This person will function at a near-integrator / COO-lite level inside the organization. You will oversee and optimize daily operations across the practice while helping ownership create scalable systems, accountability structures, operational clarity, and elevated patient experiences. You will be expected to: Lead and hold staff accountable with consistency and professionalism Build and refine systems, SOPs, workflows, and operational infrastructure Anticipate problems before they escalate Improve communication and operational efficiency across departments Protect ownership’s time and attention by resolving issues independently whenever appropriate Maintain a luxury-level patient experience while balancing operational discipline Create accountability systems that support both performance and culture Oversee scheduling operations, team workflows, reporting, retention initiatives, and execution of operational priorities Serve as a stabilizing leadership presence inside a fast-moving organization The Right Person This role requires maturity, executive functioning, emotional intelligence, and operational instinct. The ideal candidate is: Highly organized and deeply execution-oriented Calm under pressure and emotionally regulated Comfortable making decisions without constant hand-holding Naturally anticipatory and solutions-focused Able to lead difficult conversations with professionalism and clarity Service-minded while still maintaining strong boundaries and standards Polished, discreet, and trustworthy Energized by operational excellence and continuous improvement Comfortable in a fast-paced, evolving growth-stage company Someone who sees inefficiency instinctively and wants to improve it Non-Negotiables Experience leading operations inside a high-volume medical practice, luxury hospitality environment, concierge business, or similarly high-touch service organization Proven leadership and accountability management experience Strong operational and organizational systems thinking Ability to independently prioritize and execute Exceptional communication and professionalism High emotional intelligence and discretion Comfort working directly with founders and executive leadership Technology fluency across scheduling systems, reporting, EMRs, and operational platforms Strong Preferences Aesthetics, plastic surgery, concierge medicine, wellness, hospitality, or luxury service experience Experience helping scale a business operationally Experience building systems rather than simply maintaining them Familiarity with KPIs, reporting structures, retention metrics, and workflow optimization Experience managing high-performing teams in fast-paced environments This Is Probably Not The Right Role If You: Prefer highly structured corporate environments with extensive onboarding and rigid role definitions Need constant direction or reassurance Avoid difficult conversations or accountability Become overwhelmed by fast-moving environments Prefer maintenance over building Are looking for a passive administrative role Struggle with follow-through, prioritization, or ownership Compensation Compensation will reflect experience, leadership capability, and operational depth. This is a high-impact leadership role with substantial growth opportunity for the right candidate. To apply, please submit: Resume Brief introduction outlining why this role specifically interests you Examples of operational improvements, systems, or leadership initiatives you personally implemented in prior roles
Requirements
- Experience leading operations inside a high-volume medical practice, luxury hospitality environment, concierge business, or similarly high-touch service organization
- Proven leadership and accountability management experience
- Strong operational and organizational systems thinking
- Ability to independently prioritize and execute
- Exceptional communication and professionalism
- High emotional intelligence and discretion
- Comfort working directly with founders and executive leadership
- Technology fluency across scheduling systems, reporting, EMRs, and operational platforms
Nice To Haves
- Aesthetics, plastic surgery, concierge medicine, wellness, hospitality, or luxury service experience
- Experience helping scale a business operationally
- Experience building systems rather than simply maintaining them
- Familiarity with KPIs, reporting structures, retention metrics, and workflow optimization
- Experience managing high-performing teams in fast-paced environments
Responsibilities
- Lead and hold staff accountable with consistency and professionalism
- Build and refine systems, SOPs, workflows, and operational infrastructure
- Anticipate problems before they escalate
- Improve communication and operational efficiency across departments
- Protect ownership’s time and attention by resolving issues independently whenever appropriate
- Maintain a luxury-level patient experience while balancing operational discipline
- Create accountability systems that support both performance and culture
- Oversee scheduling operations, team workflows, reporting, retention initiatives, and execution of operational priorities
- Serve as a stabilizing leadership presence inside a fast-moving organization
Benefits
- Compensation will reflect experience, leadership capability, and operational depth.
- This is a high-impact leadership role with substantial growth opportunity for the right candidate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
