Practice Manager for OBGYN Practice in Prescott, AZ

Genesis OB/GYN•Prescott, AZ

19d•Onsite

About The Position

The Practice Manager oversees the day-to-day operations of an OBGYN care center in Prescott, Arizona. The role is responsible for efficient workflows, excellent patient care, staff performance, and financial operations. The manager collaborates with physicians, providers, business office teams, and other stakeholders to support quality, efficiency, financial health, and growth. The position supervises administrative, clinical, and support staff and helps ensure the care center meets applicable healthcare regulations, HIPAA standards, and legal requirements.

Requirements

High school diploma or equivalent.
3–5 years of experience in a practice management position.
Previous customer service experience.
EMR experience.
High level of computer literacy and user experience, including intermediate experience with Microsoft Office.
Familiarity with clinical and operational workflows and workflow analysis.
Strong organizational skills and attention to detail.
Ability to communicate clearly and logically, both orally and in writing.
Ability to multitask effectively in a fast-paced environment.
Ability to actively manage 25 or more employees.
Excellent listening and presentation skills.
Ability to work independently and collaboratively as part of a team.
Ability to develop creative solutions, solve problems, and escalate issues when appropriate.
Strong knowledge of medical terminology.
Excellent verbal and written communication skills.
Ability to handle patient questions and concerns professionally, empathetically, and patiently.
Ability to maintain strict confidentiality and document clinical services efficiently and effectively.
Ability to consistently maintain and convey a positive attitude and excellent customer service.
Physical ability to lift and move objects up to 25 pounds; the role may involve extended periods of standing and walking and potential exposure to communicable diseases, blood-borne pathogens, and toxic substances.

Nice To Haves

College degree preferred.
Experience in an OBGYN medical practice preferred.
Athenahealth EMR experience preferred.
Familiarity with compliance, IT, and risk requirements preferred.

Responsibilities

Oversee day-to-day operations, maintain effective workflow processes, and address operational management issues.
Lead and manage administrative, clinical, and support staff, including recruitment, training, performance evaluations, and scheduling.
Manage the care center’s financial health, including budgeting, billing, payroll, expenses, and reporting to member physicians.
Develop and implement growth initiatives involving marketing, service development, and consumer engagement.
Ensure compliance with healthcare regulations, HIPAA standards, and legal requirements.
Monitor patient flow and satisfaction, coordinate patient care, and implement improvements to patient satisfaction.
Maintain the care center’s physical environment and ensure equipment is functional, clean, and meets industry standards; address facility concerns promptly.
Audit inventory and manage purchasing of medical and administrative supplies.
Provide ongoing employee training on industry standards, guidelines, and laws.
Manage physician and staff schedules, process time-off requests, coordinate shift coverage, and address unplanned absences or tardiness.
Review and prepare reports on the care center’s financial health for member physicians.
Respond to patient concerns and complaints empathetically, professionally, and promptly.
Implement initiatives to improve patient satisfaction and retention.
Oversee accounts receivable and payable, resolve care-center billing holds, and submit items for payment.
Respond to care-center stakeholders, including patients, vendors, and employees.
Maintain and manage practice information systems, including the Athena Health EMR.
Travel as necessary within the assigned region.