Practice Manager

Harbor Health•Austin, TX

10d•Hybrid

About The Position

Harbor Health is seeking an experienced Practice Manager to oversee daily operations at our Heritage, Allandale, and Sunset Valley primary care clinic locations. This role is responsible for managing clinical support staff, ensuring operational excellence, and creating an exceptional member experience across all three sites. The Practice Manager will split time between locations, leading a team of 12 clinical support staff while building scalable processes that support Harbor Health's integrated care and payment model. This position requires strong leadership, operational expertise, and a commitment to delivering high-quality, member-centered care that aligns with our mission of transforming healthcare through our payvider model.

Requirements

3+ years of healthcare practice management or clinic operations experience
Proven experience managing clinical support staff in a primary care or multi-specialty clinic setting
Strong knowledge of healthcare regulations including HIPAA, OSHA, and state requirements
Experience with Athena and practice management systems
Demonstrated ability to manage multiple locations or competing priorities
Excellent leadership, communication, and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office Suite and healthcare technology platforms

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, or a related field
Experience in a value-based care or integrated care delivery model
Certified Medical Practice Executive (CMPE) or similar certification
Experience in a startup or high-growth healthcare environment
Bilingual in English/Spanish

Responsibilities

Oversee daily operations of the Heritage, Allandale, and Sunset Valley clinic locations, ensuring efficient workflows and optimal member experience
Manage, mentor, and develop a team of 12 clinical support staff across the three locations
Implement and monitor operational policies, procedures, and protocols to ensure compliance with regulatory standards, including HIPAA, OSHA, and state healthcare regulations
Monitor clinic performance metrics including member satisfaction, staff productivity, and operational efficiency
Coordinate scheduling, staffing, and resource allocation across all locations
Serve as primary liaison between clinic staff and the Regional Practice Manager, escalating issues and opportunities as needed
Manage clinic budgets, supplies, and vendor relationships to optimize operational costs
Ensure accurate and timely documentation in Athena and practice management systems
Lead quality improvement initiatives to enhance member care and clinic operations
Address member concerns and complaints professionally and promptly
Collaborate with providers to optimize clinical workflows and member access
Conduct staff performance evaluations, training, and ongoing development
Ensure clinics meet all accreditation and regulatory requirements
Support recruitment, onboarding, and retention of clinical support staff