Practice Manager (3611)

CVHS HEALTH SERVICES • New Canton, VA

8d • $48,000 - $58,000 • Onsite

About The Position

The Practice Manager (PM) is responsible for ensuring the smooth operation of clinical sites, including communication of key information, facilities management, financial monitoring, and staff relations. The PM collaborates with various departments and leadership to achieve organizational goals, improve community relations, and ensure compliance with policies and regulations. This role also involves promoting a team-based, patient-centered medical practice model and performing miscellaneous job-related duties as assigned.

Requirements

• Demonstrates competence in performing essential job functions.
• Good understanding of comprehensive health care programs and activities.
• Creative and effective problem-solving skills; ability to negotiate solutions and resolve conflicts.
• Demonstrated ability to work with diverse populations and staff.
• Ability to interact with a wide range of people from policy makers to practitioners, to consumers.
• Knowledge of computer software (database, spreadsheet, word processing, email).
• Sensitivity to patient privacy and confidentiality.
• Interest in evaluation and planning activities.
• Well-developed communications skills.
• Commitment to serving the underserved.
• Possession of a valid Virginia motor vehicle operator’s license.
• Experience within a healthcare environment.
• Possession of a bachelor’s degree in business administration or clinical specialty from an accredited college or university.

Nice To Haves

• 4 years of progressive management and organizational experience, preferred.

Responsibilities

• Ensures flow of communication of key information to employees regarding community health centers, marketplace needs, competitive environment, cost management, customer-focused services, and policy/procedure changes.
• Coordinates, arranges, and approves physical space allocations, facilities management, and departmental resources for daily operations of clinical sites in consultation with the COO.
• Responsible for on-site monitoring of remodeling and/or expansion of facilities.
• Approves operations of contract service providers (janitorial, facility maintenance, HVAC, landscape/grounds maintenance, office/clinical equipment maintenance) in consultation with the Facilities Manager.
• Responsible for annual site evaluation to determine current and long-range needs for facility and staffing.
• Monitors monthly and other financial information provided for the site and works with leadership to take corrective action as required.
• Ensures site expenditures comply with Board-approved budgets and CVHS policies and procedures.
• Participates in the development and implementation of organizational goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness; implements changes for improvement.
• Works collaboratively with local advisory boards to improve community relations, identify community needs, and opportunities for growth.
• Works collaboratively with Human Resources on recruitment, retention, employee relations, compensation, and compliance with employment laws.
• Ensures personnel policies are enforced throughout the site(s).
• Works strategically with the Development Director to identify areas for grant development specific to the site(s).
• Works collaboratively with the Quality Coordinator to ensure site compliance with CVHS policies and standards.
• Participates in monthly leadership meetings.
• Ensures implementation of the organization’s Emergency Preparedness Plan and OSHA regulations.
• Participates in CVHS Quality Assurance and Quality Improvement Activities and ensures site representation on the CVHS Corporate QAQI Committee.
• Works closely with providers and staff to review UDS measures and develops action plans to increase measures.
• Promotes a team-based patient-centered medical practice model through leadership and practice.
• Performs miscellaneous job-related duties as assigned.

Benefits

• Public Service Loan Forgiveness (PSLF) Eligible Employer
• Retirement Plan with 5% Employer Contribution
• Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement
• Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
• License reimbursement
• Tuition reimbursement
• 10 Employer-Paid Holidays Per Year
• Vacation time available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level