Practice Manager - Austell & Paulding Urology

Wellstar Health System•Austell, GA

1d•Onsite

About The Position

The Practice Manager provides on-site leadership and is directly responsible for the overall clinical and business operations of one or more assigned Wellstar Medical Group locations. In partnership with physicians, advanced practice professionals, nursing leaders, Site Leads (if applicable), and regional operations leadership, the manager plans, supervises, and coordinates daily practice activities to promote safe, high-quality, patient-centered care. The role implements Wellstar standards for timely access, patient and team member experience, regulatory compliance, and financial and operational performance, while aligning location priorities with Wellstar Medical Group goals. The manager oversees staffing, scheduling, patient flow, registration, clinical support, provider onboarding, service expansion, and operational transitions. The role supports hiring, onboarding, supervision, employee engagement, performance management, and team development, and ensures required education, competencies, certifications, and training are completed. It also monitors budgets, expenses, revenue cycle performance, productivity, patient volume, access, financial controls, and accounts receivable; reviews operational and capital needs; and maintains practice-level operating budgets. The Practice Manager models patient experience standards and quality metrics, reviews patient feedback and performance reports, identifies service improvements, and supports regulatory compliance and risk management. The manager collaborates with physician and regional leaders, communicates expectations and performance feedback, participates in organizational initiatives and professional development, and performs other duties as assigned.

Requirements

High school diploma/GED or bachelor's degree; additional relevant work experience and/or specialized training may substitute for the minimum education requirement as specified.
Minimum 3 years of healthcare management experience, preferably in an ambulatory practice setting.
An associate degree with 5 years of healthcare management experience, or 7 years of healthcare management experience, may substitute for a bachelor's degree.
Strong verbal, written, and presentation skills, including communicating key performance indicators and performance updates.
Working knowledge of ambulatory practice operations, registration, insurance verification, EMR navigation, scheduling systems, human resources processes, and related healthcare information systems.
Ability to collect, analyze, and apply data to support practice goals, operational planning, performance improvement, and budget needs.
Ability to work independently while motivating, developing, and supporting staff performance, accountability, and engagement.
Ability to identify and support improvements in practice services, patient access, and revenue performance.
Effective communication, leadership, collaboration, and customer service skills.
Incumbents in the Practice Manager role as of August 16, 2026 are not required to meet the stated minimum education and experience requirements.

Responsibilities

Manage daily clinical and business operations at assigned locations, including staffing, scheduling, patient flow, registration, and clinical support.
Provide visible on-site leadership and serve as a resource to providers and team members, including supporting cross-training and coverage needs.
Support provider onboarding, service expansion, and operational transitions.
Monitor patient experience calls, scores, and reports to identify opportunities for service improvement.
Apply Wellstar human resource policies and procedures consistently.
Partner with physicians, advanced practice professionals, and nursing leaders to support hiring, onboarding, supervision, and staff management.
Lead employee engagement, performance management, evaluations, team member development, accountability, and retention efforts.
Ensure team members complete required education, competencies, certifications, and training.
Collaborate with physician leaders, the Regional Operations Manager, and the Regional RN Manager to strengthen business operations.
Set expectations, monitor performance, and provide timely, constructive feedback to leaders and staff.
Participate in organizational initiatives, continuing education, professional development, and community engagement activities.
Monitor budgets, expenses, revenue cycle performance, staffing, productivity, patient volume, and access.
Identify and follow up on operating budget variances or trends; plan, review, and prioritize operational and capital expense needs.
Review business office performance and support timely, accurate financial processes.
Develop and maintain practice-level operating budgets and administer accounting processes, financial controls, accounts receivable oversight, and budget management.
Align staffing levels, productivity expectations, patient volume, and access strategies with operational and financial goals.
Support patient experience standards and practice-level quality metrics; assess customer service performance and identify improvement opportunities.
Apply Wellstar system and departmental policies and procedures and uphold applicable regulatory guidelines.
Comply with Wellstar Health System policies, standards of work, and code of conduct.
Perform other duties as assigned.