Practice Manager - Nashville/Spring Hope

Boice-Willis•Spring Hope, NC

42d•Onsite

About The Position

The Practice Manager is responsible for managing the staff and business operations of the practice(s). This role involves ensuring adequate provider coverage, practicing financial stewardship, participating in the hiring process, completing onboarding and offboarding, managing staff performance, overseeing timekeeping, addressing issues raised by providers, employees, and patients, and developing action plans for improvement. The Practice Manager also develops and maintains physician templates, monitors statistical data, handles building-related issues, ensures EHR issues are addressed, requests IT needs, and participates in marketing and quality improvement activities.

Requirements

Experience in managing staff and business operations of a practice.
Ability to conduct monthly staff meetings and ensure training completion.
Skill in holding daily huddles to discuss schedule, staffing, and pertinent information.
Proficiency in assuring adequate provider coverage.
Experience in financial stewardship for purchases, supplies, and equipment.
Ability to review service line finances, identify savings, and implement resolutions.
Experience in participating in the hiring process and providing feedback on candidates.
Proficiency in completing onboarding and offboarding in HRIS systems.
Ability to ensure timely employee evaluations and goal setting.
Experience in managing staff performance, including supervision, coaching, and counseling.
Proficiency in overseeing timekeeping and signing off on timecards.
Ability to track physician and APP time off.
Skill in addressing issues raised by providers, employees, and patients.
Experience in communicating with patients, family members, providers, and staff to resolve complaints and customer recovery.
Ability to delegate responsibility and authority.
Experience in supervising and directing departmental orientation of new staff.
Proficiency in developing and maintaining physician templates.
Ability to monitor statistical data and operational issues to ensure benchmarks are met and schedules are efficient.
Skill in encouraging providers to grow their practice.
Experience in freezing and blocking provider schedules.
Proficiency in monitoring denials, correcting, and assisting in resolution of denial and reimbursement issues.
Ability to regularly review denials and coding issues with providers.
Experience in maintaining dialogue with physicians as a liaison and resource.
Skill in monitoring trends, developing action plans, and implementing improvements.
Experience in reviewing and addressing customer concerns from surveys.
Ability to use analytics tools to identify clinic opportunities and wins.
Experience in tracking invoices.
Ability to handle building-related issues.
Skill in creating clerical workflows.
Proficiency in ensuring EHR issues are addressed and resolved.
Experience in requesting IT needs.
Ability to complete incident reports.
Willingness to participate in meetings and committees.
Experience in working with providers on clinical, administrative, and HR-related concerns.
Ability to ensure OSHA/Safety and Work Site Hazards Worksheet completion and updates.
Willingness to participate in marketing and business development activities.
Willingness to participate in quality improvement activities.

Responsibilities

Conducts monthly staff meetings and ensures designated trainings are completed and information is disseminated to employees as requested by leadership.
Holds a daily huddle to discuss the schedule for the day, staffing, and other pertinent information.
Assures adequate provider coverage to meet patient needs at all times.
Practices financial stewardship in all purchases for the location, including supplies and equipment.
Reviews service line finances to identify savings opportunities and implement resolution.
Participates in the hiring process by following interview guidelines and providing timely feedback on candidates.
Completes onboarding for new employees and offboarding for terminated employees in the HRIS system.
Assures employee evaluations, including 30-60-90-day, are completed in a timely manner and appropriate goals are set.
Manages staff performance including supervising, coaching/counseling front office and clinical staff daily.
Oversees the timekeeping of direct reports by monitoring time clock activities and ensuring time is recorded appropriately, to include Advanced Practice Providers.
Signs off on timecards in a timely manner.
Tracks physician and APP time off.
Address issues raised by providers, employees, and patients and seek out appropriate leaders or partners to problem solve and improve processes.
Communicate with patients and family members, providers, and staff to address complaints, customer recovery, and develop a resolution.
Manages the staff and business operations of the practice(s).
Delegates responsibility and commensurate authority to designated subordinates.
Supervises and directs departmental orientation of new staff in collaboration with the Director of Clinical Quality and Education, if applicable, ensuring staff familiarity with Boice-Willis policies and procedures.
Develops and maintains physician templates, monitors statistical data and operational issues to ensure benchmarks are met & schedules are efficient.
Encourages providers to grow their practice.
Responsible for freezing and blocking provider schedules.
Monitors denials, corrects and/or assists in the resolution of denial and reimbursement issues.
Regularly reviews denials as well as coding issues with providers.
Maintain frequent and positive dialogue with physicians serving as a liaison and resource to physicians in regard to operational issues.
Monitors and identifies trends.
Develops action plans for improvement and implements.
Reviews and addresses customer concerns from the Arrowlytics Survey.
Use Arrowlytics to identify clinic opportunities and wins.
In coordination with the Practice Coordinator, tracks all invoices.
Handles all building-related issues (I.e. elevator, HVAC, vending machine, exterminator, etc.).
Creates clerical workflows.
Ensure EHR issues are addressed timely and resolved.
Responsible for requesting IT needs.
Completes incident reports and sends them to the necessary individuals.
Participates in meetings and committees as it relates to your job.
In coordination with the Practice Coordinator, works with providers on clinical and administrative issues, including HR-related concerns.
Ensure the OSHA/Safety, Work Site Hazards Worksheet is completed and updated as needed.
Participates in marketing and business development activities to promote awareness of practice services to the community.
Participates in quality improvement activities.