Assistant Manager - Hope Mills

Excel Fitness•Hope Mills, NC

3d•Onsite

About The Position

The Assistant Manager plays a crucial role in supporting the General Manager (GM) in the daily operations of the fitness club. This position is responsible for assisting in the planning and implementation of strategies to attract and retain members, ensuring a positive club culture aligned with Excel Core Values. Key duties include managing the hiring process, training and developing new team members, ensuring all staff maintain necessary certifications, and supervising, motivating, and coaching the team to achieve peak performance. The Assistant Manager also supports the GM in monitoring Key Performance Indicators (KPIs), maintaining a clean and welcoming facility, managing inventory, assisting with marketing efforts, creating schedules, verifying payroll, and ensuring adherence to company policies. This role involves overseeing club operations and staff in the GM's absence and representing the company at community events.

Requirements

Must be at least 18 years of age.
HS diploma or equivalent required.
CPR/AED certification required (opportunity to complete within 30 days if uncertified).
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiarity with Excel mission, values, vision, and culture.
Familiarity with the Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Ability to handle difficult situations and deal with sensitive and highly confidential information.
Basic understanding in Microsoft Excel and Word.
Basic understanding in DataTrak; Workday; Service Channel; and other related applications.

Nice To Haves

Familiarity with Excel Core Values.

Responsibilities

Assist GM in planning and implementing strategies to attract and retain members.
Manage the hiring process, including candidate selection and interviewing.
Ensure onboarding documentation is completed to company standards.
Train and develop new team members.
Ensure all team members stay up to date on certifications and training requirements.
Counsel and discipline team member performance.
Supervise, inspire, motivate, and coach staff.
Support GM with monitoring club KPI goals and metrics.
Ensure a clean facility with a great atmosphere and world-class member service.
Perform daily club inspections and assign/re-inspect cleaning tasks.
Enter work orders into the Computer Maintenance Management System for facility and equipment.
Hold team members accountable for meeting company standards, audit daily paperwork, and resolve member issues.
Manage club inventory and communicate with GM and HQ on placing orders.
Assist GM and back office with marketing and promotional activities.
Create club schedules and edit/verify payroll items.
Ensure team members adhere to company policies and guidelines and address minor infractions.
Report major infractions to GM and HR for a plan of action.
Audit club inventory and provide recommendations for orders.
Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
Maintain availability off-shift to field operational questions and emergencies.
Be on call during company Peak Season/Sale Expirations as needed.
Oversee club operations and staff when the GM is unavailable.
Assist GM and represent the company at community events and outreach activities.
Assist GM with conducting and leading regularly scheduled team meetings.