Practice Manager- Behavioral Health
About The Position
At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. The Practice Manager has responsibility for overseeing Practice operations in accomplishment of Practice and Duly goals. The Practice Manager ensures work is accomplished in accordance with Duly policies and external government laws and regulations. Seeks opportunities to improve operations and is an active member of the broader management team.
Requirements
- Knowledge of OSHA, HIPPA, Nurse Practice Act, and Employment legislation.
- Minimum of two or three years in a managerial role in a health care setting preferably in an outpatient physician primary or specialty practice.
Nice To Haves
- Minimum bachelor level education in Health Administration, Management, or Nursing.
- Experience in Behavioral Health department is a plus.
Responsibilities
- Collaborates with physicians on accomplishing Practice goals: financial targets, quality/patient satisfaction targets.
- Keeps physicians informed on progress toward goal accomplishment.
- Communicates with physicians organizational initiatives, policies, and assists them in interpretation and working within organizational parameters.
- Organizes/budgets resources (people, equipment, materials) to deliver effective patient care.
- Reviews Practice site goals and arranges work to accomplish goals.
- Develops short range targets as indicators toward reaching goals.
- Reviews financial and patient outcomes and assures outcomes fall within acceptable pre-determined limits.
- Trends data and investigates outliers to determine if action is warranted for correction and prevention.
- Plans for acquisition, alignment, and engagement of human resources through selection, on-boarding, coaching, appraisal, and development.
- Seeks to create an environment with emphasis on team work in accomplishing the mission and goals of the Practice and Duly.
- Appropriately seeks guidance in assistance with human resource concerns.
- Assesses the patient experience through various methodologies of collecting information from patients.
- Tracks complaints and responds to address complaints in a timely manner.
- Works toward recovering and ensuring the needs of patients are met.
- Appropriately educates the patient on DMG policies in order to enhance and prevent misunderstandings.
- Brings issues forward to Directors for resolutions that are based in organizational systems.
- Member of the Management Team, representing their Practice to other Duly management associates.
- May participate in Ad Hoc or Standing Committees.
- Representative of Duly in the community at large.
Benefits
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
