Practice Manager

Keplr Vision•Madison, WI

10d•Onsite

About The Position

Join our Team as the Practice Manager at Eye Contact Madison West. At Eye Contact Madison West, our mission is simple but powerful: Save Eyes & Spark Joy! We are looking for a warm, highly organized, and patient-focused professional to step into the role of Practice Manager. The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. At Eye Contact Madison West, we believe Eyes Matter. Eyecare Matters. We take pride in creating a warm, welcoming environment where every patient feels like family and every team member feels supported. Our culture is built on collaboration, celebration, and compassion — whether it’s cheering each other on, sharing lunch together, or celebrating milestones big and small. Here, your work truly makes a difference, and you’ll be surrounded by people who care about our patients, our practice, and each other.

Requirements

Excellent customer service skills and personal presentation are critical to this role.
General understanding of operations, processes, and high level of business acumen.
Excellent communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor and achieve productivity goals.
Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
Understanding of optometric business processes and strategic development.
Ability to handle and prioritize multiple tasks and meet required deadlines.

Nice To Haves

Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.

Responsibilities

Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
Working closely with the Lead OD to ensure an exceptional patient experience.
Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
Serving as a role model to their team
Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
Demonstrates the highest level of Customer Service vision with all customers and patients.
Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
Recruits and selects high caliber talent.
Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
Performs duties related to product management, inventory management, and cost of goods.
Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
Uphold Keplr Vision’s Core Values.