Practice Manager
About The Position
Kolmac Integrated Behavioral Health is looking for a dynamic, experienced Practice Manager to lead operations at our Philadelphia, PA location. This is a rare opportunity for a mission-driven operations leader who thrives in fast-paced healthcare environments and is passionate about delivering exceptional patient care through strong leadership and operational excellence. Here, the Practice Manager isn't just an administrator — you're a strategic partner, a team motivator, and a change champion. We're looking for someone solution-focused, goal-oriented, and resilient: a leader who rises to challenges with clarity, compassion, and confidence. You'll work hand-in-hand with clinical leaders and the Patient Access Director to align daily operations with Kolmac's mission — helping individuals and families heal through evidence-based addiction and behavioral health care. If you're energized by leading teams, solving problems, and making a real difference in people's lives, we want to meet you.
Requirements
- 4+ years in healthcare office management with direct staff supervision
- Experience managing a medical office or behavioral health practice
- Strong interpersonal and communication skills across clinicians, staff, and patients
- Sharp analytical and problem-solving abilities
- Comfort with healthcare software and administrative systems
- Proven leadership, motivation, and goal-setting skills
- Solid grasp of healthcare finance and best practices
- Strong organization and time management
Nice To Haves
- Bachelor's degree preferred, not required
Responsibilities
- Lead day-to-day clinic operations at our Philadelphia location
- Keep the site clean, professional, and welcoming
- Manage inventory of office, medical, and clinical supplies
- Ensure smooth workflows from front desk to back office, aligned with Kolmac standards
- Proactively adjust operations to maintain peak performance
- Coordinate provider schedules and support onboarding of new providers
- Monitor appointment availability and maximize same-day access
- Evaluate staffing and scheduling to meet patient demand and financial goals
- Manage smooth transitions during provider departures or additions
- Serve as a key point of contact for resolving patient concerns
- Drive service recovery and continuous improvement efforts
- Use operational data (patient flow, no-show rates) to guide improvements
- Supervise all non-provider staff — training, onboarding, performance, and payroll
- Coordinate staffing schedules to support efficient patient care
- Partner with clinical leadership to identify training needs
- Foster team engagement, development, and accountability
- Lead hiring, promotion, and termination decisions
- Ensure compliance with health, safety, and regulatory standards
- Uphold Kolmac's Code of Conduct and internal policies
- Partner with Compliance and Legal on risk, privacy, and regulatory matters
- Train staff on compliance and emergency preparedness
- Oversee collection of copays, deductibles, and balances
- Track cash collections, payer mix, and accounts payable
- Maintain accurate financial documentation and reporting
- Collaborate with centralized billing to strengthen revenue cycle performance
- Run regular team meetings on goals, updates, and policy changes
- Be a visible, supportive leader who builds strong provider-staff relationships
- Step in to support staff during peak times or absences
- Take on other duties to keep clinics running smoothly
Benefits
- Full medical, dental, and vision benefits
- Life insurance
- 401(k)
- Tuition reimbursement
- Paid professional development time
- Student loan repayment program
- Paid vacation time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
