Practice Manager - Coos Bay

OnePeak Medical Office & Corporate•Coos Bay, OR

12h•$65,450 - $77,000

About The Position

OnePeak Medical is redefining primary care through a personalized, integrative model that combines traditional and functional medicine to address root causes of illness and support patients’ wellbeing. Its multidisciplinary teams provide advanced diagnostics, hormone optimization, nutrition, lifestyle coaching, and evidence-based therapies. The Practice Manager is accountable for clinic operations, team performance, patient experience, and financial health across assigned clinic site(s) within a defined geographic area. Reporting to the Regional Practice Director, this hands-on operational leader directly oversees Assistant Practice Managers and clinic staff, coaches teams, solves problems, and maintains consistent standards while addressing each clinic’s needs. The role translates organizational goals into day-to-day execution and helps ensure safe, efficient, high-quality, patient-centered operations. The manager performs the full scope of the position with progressive support and coaching from the Regional Practice Director.

Requirements

Embody OnePeak’s Ways of Working: Lead with Integrity, Do Great Work, One Team One Mission, and Embrace a Growth Mindset.
Demonstrated ability to lead, coach, and develop Assistant Practice Managers and clinic teams across multiple locations.
Ability to hold self and others accountable for measurable, high-quality, timely, and cost-effective results.
Strong business acumen and ability to translate financial and operational data into action plans.
Superior emotional intelligence, including self-awareness, self-management, social awareness, and relationship management.
Ability to communicate and influence change effectively in writing and verbally across organizational levels.
Confidence and ability to inspire and motivate teams across multiple sites.
Sound judgment and ability to make timely, well-reasoned decisions in ambiguous or fast-moving situations.
Track record of driving continuous improvement and excellence in patient and staff experience.
Strong interpersonal and leadership skills and a high level of professionalism.
Skill in conflict management and resolving complex employee-relations issues.
Adherence to HIPAA patient-confidentiality standards and ability to manage sensitive information confidentially.
Proficiency in MS Office and relevant patient management/EHR systems.
Excellent time management and ability to multitask, prioritize, and organize work across multiple clinics.
Comfort operating autonomously while remaining aligned with regional and organizational goals.
Ability to drive a personal vehicle on behalf of the company; requires a satisfactory motor vehicle history check, valid driver’s license, and vehicle registration and insurance as required by state law.
Ability to travel regularly across assigned clinics within the region.
Minimum of 3–5 years of progressive leadership experience in a multi-site healthcare or clinical operations environment.
Prior experience directly managing or mentoring supervisors, leads, or other managers.
Experience with EHR/EPM systems and clinic scheduling/operations platforms.
Current BLS and/or CPR/AED certification.

Nice To Haves

Bachelor’s degree in Business, Healthcare Administration, or a related field; equivalent experience will be considered.
Experience in primary care, functional/integrative medicine, or a related healthcare setting.
Medical Assistant (MA) qualification.

Responsibilities

Lead daily clinic operations, maintaining smooth workflows, timely documentation, efficient provider schedules, and clinic readiness.
Reinforce standardized processes, manage supplies, and maintain an organized, safe, and compliant facility.
Anticipate operational needs, identify issues, and implement solutions that improve efficiency and patient flow.
Lead, coach, and oversee Assistant Practice Managers to ensure consistent execution of standards across assigned locations.
Recruit, train, schedule, and support clinic staff.
Build a positive, inclusive, bias-aware workplace aligned with OnePeak’s values and leadership expectations.
Provide coaching, feedback, and accountability to support staff performance, engagement, and professional growth.
Build team cohesion through communication, daily MESS huddles, and structured check-ins.
Resolve elevated patient concerns professionally and empathetically.
Support providers through schedule optimization, operational readiness, and responsive problem-solving.
Promote a high-touch service experience that strengthens loyalty, improves access, and increases patient satisfaction.
Coordinate and support provider onboarding.
Manage clinic resources responsibly and support financial performance and sustainable growth.
Monitor operational KPIs, including visit volume, schedule utilization, staffing ratios, overtime, and service metrics, and take action based on trends.
Support patient volume, labor efficiency, and clinic-level budget targets.
Ensure accurate, timely payroll processing, timecard approvals, and adherence to protocols.
Uphold clinical, regulatory, safety, and documentation standards and ensure staff follow policies.
Apply continuous quality improvement principles, such as PDSA, to refine workflows and improve outcomes.
Escalate safety, performance, or regulatory concerns promptly to the Regional Practice Director, People Operations, or Compliance.
Partner with HR, Finance, IT, RCM, Marketing, Facilities, and Clinical Leadership to support practice needs.
Lead or support implementation of workflows, trainings, system enhancements, and initiatives.
Represent clinic needs and communicate effectively across the organization.